This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering and wheel alignment of the vehicle is habitually misaligned and pulling drastically to the right. The vehicle has been serviced and aligned multiple times, and the auto mechanic shop says that the alignment can no longer be set properly. They charged me extra for some additional part to help correct this and allow the vehicle to be aligned, however that did not help. Although the steering wheel appears in alignment, the front wheels continue to pull sharply to the right, causing a safety issue because the vehicle is constantly trying to move to the right.
There is a creaking noise in the front end of the Dodge Caravan. Upon inspection at a service station, it was identified as a bushing that was partially missing on the front subframe crossmember attachment to the chassis. When attempting to purchase a replacement bushing from Chrysler it was discovered that the bushing was no longer made for this vehicle. Instead Chrysler now makes an entire new subframe crossmember with fasteners, that will need to be purchased and installed. It seems like this the bushing part was defective and therefore Chrysler made an adjustment which is now going to cost a lot more money to repair. This should be a recall and not an expense to the consumer.
Driver side strut failed. The strut makes a terrible squeaking sound as you drive. I took it to a mechanic and he said "yep this is a known issue, I know exactly what you are talking about". both front struts have to be replaced. Why isn't this a warranty or recall issue?
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the front driver side wheel had become bent. The vehicle was taken to the dealer where it was diagnosed that the driver side front bearing had failed causing damage to the front axle. The contact indicated that the damage had occurred while the vehicle was parked. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 23,000.
- Leland, NC, USA
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- Jacksonville, FL, USA