This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission had to be rebuilt at 153,000. The sliding doors actuators are locked all the time and unlocked all the time, which is a safety hazard for anyone riding in rear seats.
Sliding door is permanently locked shut and doesn-??t open. Have tried to open from outside and inside the car. Will not lock or unlock due to being locked all the time.
Both sliding doors are locked and can't be opened manually or automatically our kids and passengers can't exit safely in the event of an accident or fire. The issue has been confirmed and warranty extented-dealer charged $155 and told us that the door being locked and not being able to open is not the issue but the latch is defective. (we don't believe this to be true) this issue has been confirmed by manufacturer and we recieved a letter directing us to take the car in for repairs for these issues. The power lock actuator made a clicking/buzzing sound as described in the letter from fca us llc before going bad. We are trying our best to resolve this issue because we have three kids that are daily passengers.
The door locking actuator failed. The door will no longer open from the inside or out. It-??s essentially stuck locked. There was a loud buzzing noise which now I know was the warning signal for the actuator starting to go bad.
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 58 MPH, the spoiler deck lid on the liftgate fractured and detached from the vehicle. The contact also became aware that the brake light was missing from the liftgate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the spoiler deck lid had fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 109,086.
- San Antonio, TX, USA
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The power sliding rear door on the driver side is stuck in a locked position for 4-5 days now. This has happened previously to our power sliding rear door on the passenger side as well (before the current extended warranty) and we corrected that issue on our own by replacing the door actuator. Now that it has happened again and there is a warranty on it, I took it to the dealership and they are telling me it is not the actuator that is broken but the door rod and latch and quoted $1600 to fix the problem. I personally think this is a deceptive practice to get out of replacing the actuator under the warranty, but I am not a mechanic. It sure is suspicious though seeing as the rod and latch are linked to the actuator. This is very dangerous and could cost lives if the vehicle was full of passengers who needed to exit quickly and the door was jammed shut. The fact that it is so closely related to the actuator that already has an extended warranty is a cause for concern.
No warning lamps. I managed to reset the actuator but it jammed up again. The doors won't unlock or lock depending on the position the actuator failed in. I haven't taken this to a dealer, but based on several videos and forum questions I was able to self diagnose and reproduce the problem.
both of my side sliding door won't open, unlock or lock. This puts family in me at risk in case of a accident or something we wouldn't be able to get. Out of nowhere they just stop working first one door gave out and now the other and I been searching not the only one with this issue.
Passenger sliding doors will not open. In december 2021 Dodge dealership seemingly fixed issue. It is now 2023 and the doors will not open again. This is very dangerous as I have two small children. The costs for these repairs were very expensive and unfortunately hasn't even lasted 2 years. I now have to pay out of pocket thousands for an issue that is completely mechanical and dealer issue.
One day it just quit working. Along with the lock making a loud noise. Now I can-??t get my kids out in the case of an emergency. This needs to be fixed asap.
The sliding door actuator lock gets stuck in the locked position. Making it unsafe for me and my kids to get out in an emergency. Same with the back trunk. It was stuck for months then just started working again.
Similar to recalls with other Grand Caravans, both our sliding doors will not open. There is a buzzing sound when locks are engaged. First door went out a month ago Second one today.
Driver side passenger sliding door locked and won-??t unlock to open door no manual override way to open door I feel is a safety hazard if in a accident.
Sliding drivers side door will not open. Does not unlock, lock, latch and buttons do nothing. Door is stuck in closed position. Very unsafe! This vehicle is used for a handicap adult.
With no warning, the driver-??s side sliding rear door locked and will not open either manually or remotely. Concern for safety of passengers exiting the van in an emergency
The passenger side sliding door fails to lock leaving people and property at risk. It is available for inspection. The dealership service department indicated it is the latch system. It had been buzzing on lock prior to failing altogether, this is similar to other issues listed online so I believe the actuator may be involved as well. This appears to be a common problem related to a design flaw.
The drivers side siding door lock has failed making the door unable to be unlocked automatically or manually. This has left the door inoperable. This is a serious safety risk which leaves a person in the back seat unable to exit the vehicle through that door in the event of an emergency. The vehicle has not yet been inspected for this issue. There was no warning indicators of the failed door lock.
Passenger side rear door is making a buzzing noise! will cost over $500 to fix. After researching multiple other van owners are having this same issue this should be recalled this vehicle is only 6 years old !!
The driver side rear door failed to unlock and open and is available for inspection. This happened about two weeks ago 04/12/2022. When this started, my grandson was unable to get out that door, but fortunately, the other door opened fine. If there was an accident, and the other door got damaged, passengers would be unable to exit without climbing to the front of the van or out the backdoor. I noticed if I manually assisted the unlock process, it would open. Currently it's working but when the door locks either manually or with the automatic locks, it makes a loud buzzing sound. That is very concerning and sounds like it's about to fail. The passenger side door failed last September 2021 to lock and could not be locked manually. We were able to get the repair done under our extended warrantee. The serious problem with the door not locking was you could open the door while the car was moving.
A D V E R T I S E M E N T S
- Hickory Corners, MI, USA