This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently my van has started shutting off automatically for no reason while it should still be running. Sometimes it just shuts off and then restarts and other times it has shut off and I have had to restart it with the key. There is no specific thing that triggers the issue and it has happened while sitting still, after putting it in park, and while turning going down the road. I looked up any recalls for the vehicle but there were non. However, this seems to be a common problem for the mini van.
I was informed this vehicle has been recalled for a transmission (recall reference S44) on 06/24/2016 and it has required a transmission replacement, costing $4K in July 19, 2019. On June 20, 2020, while driving on a highway, the vehicle suddenly made a loud revving sound, RPM increased nearly to max, acceleration became inoperable, and caused active traffic delays - similar to what had occurred a year before when the transmission was replaced.
Vehicle, stationary, car does not start on the first try if it sits for over 4 hours. Cranks then stalls, or cranks over and over until eventually catching. New: Car battery, battery tender/charger, new/upgraded spark plugs, new/upgraded ignition coils. Appears to be tipm failing. Has been getting progressively worse over the past few weeks.
My car is regularly maintenanced by your dealership I also have a maintenance plan that I purchased that your dealer refused to honor. I purchased my car from Dodge dealership on reisterstown road in owings mills md 21117 in March 2015 approximately less than 24 months I began having trouble with my tires and was informed by Dodge that my vehicle was used and not brand new as I was expecting when I purchased it for 30,0000. Less than 48 years my engine gave up and has to be built from scratch putting my car value down and leaving me and my kids stranded for the holidays and my gps stopped working completely and now I need 4 new tires again. Your dealership sold me used tires and I contacted tire manufacturer and they said you need to replace tires through warranty but you refuse to do it. All you have to do is file a claim because yokohama tire manufacturer said tires should last 50-60K miles mine only last 30K I purchased new but you gave me used how does this happen on a brand new car? I took my car back to the dealer for repairs but, to date, the dealer has been unable to correct the problem. This problem substantially impairs both the use and value of my car. Therefore, if you and/or your dealer are unable to correct this problem in a "reasonable number of attempts" as that phrase is defined in Maryland's automotive warranty enforcement act (md. Code ann., com. Law II, 14-1502 (D) ), I will expect you to [repurchase or replace] the vehicle pursuant to 14-1502(C) of the act. To resolve the problem, I would appreciate my car replaced by a brand new vehicle comparable to the one I have now or the dealership to repurchase my car. This car has been unreliable and unsafe for me and my 4 kids. I look forward to your reply and a resolution to my problem
- Owings Mills, MD, USA
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The contact owns a 2015 Dodge Grand Caravan. While driving, the contact stated that the vehicle jerked, lunged forward, and lost power when the accelerator pedal was released. Also, the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed a tune up. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the independent mechanic for a second diagnostic test, which determined that the head gasket failed and needed to be repaired. The contact referenced NHTSA campaign number: 10V139897 (engine and engine cooling) P0302- cylinder 2 misfire as a possible solution; however, the tsb was not included in the 2015 extended warranties. The vehicle was then taken to bill harris Chrysler Dodge Jeep (2100 S baney rd, ashland, oh 44805, (419) 951-0292) where it was determined that the head gasket was blown and needed to be replaced. The manufacturer was notified of the failure and provided case number: 594-45294. The contact was awaiting a phone call from the manufacturer. The failure mileage was approximately 110,000.
Vehicle purchased in 2015. March of 2016, 28648 miles, vehicle began making vibration/squealing type noises under the hood. Noise only occureed during idling/in park. Flexplate was replaced. December 2016 upon starting vehicle made a loud squeal/grinding sound. Vehicle was put in park and turned off. Contacted Dodge and was told to restart. The vehicle would not come out of park. Car towed and started assembly replaced. August 8,2018, flexplate is going to have to be replaced yet again at 107000 miles. Noise is very loud. Happened while idling at red light, and continues anytime idling/in park. Goes away during acceleration.
The contact owns a 2015 Dodge Grand Caravan. The contact heard a knocking sound coming from the engine compartment whenever the vehicle was started. The noise began approximately one week ago. In June of 2017, the vehicle was repaired by pat mcgrath Dodge/Jeep/Chrysler in cedar rapids, Iowa for a failure related to the lifters on the front of the vehicle. In February of 2018, the same dealer diagnosed that piston number six failed. For the recent failure, the same dealer determined that the engine head on the other side needed replacement. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 109,000.
The contact owns a 2015 Dodge Grand Caravan. While driving at an unknown speed, the vehicle stalled without warning. In addition, the contact heard an abnormal ticking noise prior to the failure. The vehicle was taken to an independent mechanic where it was diagnosed that the rocker arm, camshafts, and hydraulic lifter failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 142,000.
ETM was stuck merging onto a highway while accelerating. Vehicle accelerated itself. Had to pull over and turn the car off to get it to reset. Vehicle would would redline RPM's while braking. Happened approx. November 2015. Hasn't happened again. Then a couple months later the clockspring behind the steering wheel went out rendering the horn and all steering controls (volume, cruise control, etc.) useless. It also caused the driver side airbag light to remain constantly on.
While in motion on rural highway in moderate traffic, I made a quick short gun on gas pedal(not all the way down) as I was going thru yellow traffic signal light. The engine delayed it's revving, then revved, got stuck at high RPM. A red "electronic throttle control" indicator appeared on dashboard. With foot off gas pedal, the vehicle speeds up forward. Had a close call at braking with vehicle in front of me. Braking lowered the RPM but increases RPM / speed again when releasing brake pedal. Stuck with this issue for about a quarter of a mile. Issue disappeared when I came to a complete stop before making a turn. There was a strong feeling of click then the red throttle issue indicator disappeared. Happened once first time this am. No issue thereafter as I have not tried gunning the gas pedal again. I'm reporting this NHTSA first but need to know where to go next.
When backing up an 10% incline to back up into a parking space (first time since buying the van new with 8 miles on it) the vehicle shudders all the way until it stops. I have not experienced this in drive gears (yet). I have driven this van up and down briefly in the mountains, no issue while driving was noticed.
A D V E R T I S E M E N T S
- Westminster, CO, USA