This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within the first few weeks of driving this leased vehicle, I reported this to the dealer. The problem was that the cruise control was popping out of cruise without any interaction from me. I've reported this every time I went in for a oil change. I have 55,000 miles on this van. So, this has been reported at least 13 times! there was a change in cruise controls after the first report. The second was a reprogram. The third was a reprogram. I have a lemon!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this year they made me pay a $90 fee for servicing this. I was reimbursed because I called the service manager and complained. But he told me that no work was performed for the problem. Driving highway or side streets at different speeds this will happen 10+ times a day. Now, my transmission has bucked and slipped a few times during the episodes. The cruise control delays (and not stops) but now enough to finally go into a gear that is in between and this clunks into a gear. Not good! I initially wanted to buy this vehicle after my lease ran out. I even placed decals all over the van advertising hurst fresh. I need this dealer that is representing the Dodge to stop giving me the look that I'm wrong in what I'm experiencing. I heard that other recalls from this manufacturer for this cruise control is being taken care of. As for the transmission, this is a true experience. Please help me as I am going to get a lawyer if this doesn't get a recall. I'll never lease another vehicle from both the dealer and maker of this vehicle. Thank you for your service!
Date is approximate. When pulling into an uphill parking spot at my apartment building, the right front tire was on ice and the left front tire was on dry pavement. The right front wheel began to spin and I took my foot off the accelerator and was in the process of moving it to the brake pedal when the traction control slammed on the brakes on the right front wheel. Since the engine was a high RPM due to the spinning right front wheel, when the traction control locked the right front wheel, the vehicle began to accelerate rapidly toward the building. I managed to hit the brake pedal in time, but it could have resulted in an accident or the death of a pedestrian.
The contact owns a 2015 Dodge Grand Caravan. While driving approximately 50 mph, the gears jerked and the rpms fluctuated when driving at a steady speed. The vehicle was taken to two different dealers who were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure recurred several times. The failure mileage was 20,000. The VIN was not provided.
I bought this van with 13 miles on it. The van shakes/shudders on an incline. This occurs from time to time in drive but is very bad when in reverse. I noticed this first when going up a hill to get out of our neighborhood. I first noticed it in reverse when backing out of my driveway which is a very slight incline. The shuddering occurs each time I go up the hill, near our home. Unless the ground is completely flat or I am backing down an incline, reverse feels like an old stick shift that "trembles" as you back up or accelerate. I did not buy "new" to have issues like this. The van has less than 30 miles on it.
- Knoxville, TN, USA
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- Dudley, MA, USA