This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased the vehicle on 9/27/15. On 10/3/14 while driving 70 mph on the interstate the vehicle died and shook violently. All system indicator lights flashed randomly. 10/4/14 the vehicle died while at a stop sign. 5/6/15 the vehicle died while at a stop sign. 5/10/15 the battery light appeared for 2 hours.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the part needed was not available within a reasonable time frame. The dealer did not provide a specific date for when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. Updated 6/25/15
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Dealership in semi valley failed to provide service regarding safety recall (P25/NHTSA 14V-234). Rear quarter vent window switch. Stopped at the dealership many times and left my information to be called when the parts arrived. I was never called, and on 04/13/15, I again stopped at the dealership with the second recall notice, and asked to have the part ordered. When the service person would not do it, I asked him if he was refusing to ordered the part. Then he began yelling at me, and said he had a list. I advised him that I been on a list for over a month. That just made him madder. I left a business card and left the location. I tried calling the 800 number for Dodge, but after 42 minutes on hold I just gave up.
- Simi Valley, CA, USA
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The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). The vehicle was taken to a dealer. The technician disconnected the quarter vent window switch as a temporary remedy due to the part not being available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Dodge Grand Caravan. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure...updated 05/20/15 updated 7/6/2015
The contact owns a 2014 Dodge Grand Caravan. The contact received a notification of NHTSA campaign number: 14V234000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000(electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I received a recall notice from Chrysler stating my rear vent windows electric motor was defective and needed to be replaced. The dealer disconnected the motor on or about 8/15/14. I received the notice 1/7/15. Followed the directions to get repair performed at the dealer where vehicle was purchased. I've now made four calls to dealer and they keep stating parts are not available. Why would a recall notice be sent and then not have the parts available two moths after sending me the notice"??? is the dealer at fault or is Chrysler corporation" very poor customer service by someone but who.......
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I purchased the vehicle on 10-30-14 and took it to the dealer service dept. On 1-13-15 with the complaint the radio function / station /time display is so dim that it can not be readily be seen in daylight unless it happens to be shaded. On a bright sunny day, it is almost impossible to read it, even the time display is hard to read. I was surprised when the dealer told me it was normal. The safety issue is very clear to me. In order to even see the time, a driver has to take their eyes off the road and look at it for a longer than normal time. Same for seeing the radio function or station. Also a driver may shade the display with the right hand in order to see it. GM vehicles all have a bright clear display that can be seen in the strongest sunlight. I can say for sure that accidents are going to happen because people will be taking their eyes off the road and right hand off the wheel to see these radios. I consider this to be not only a major design defect, but a lack of common sense. Thanks
Vehicle was shutdown. When returned the engine would not start. After trying several options it failed to start. Waited about 5 min. And it started. Evidently the computer reset itself and cleared the problem.
The contact owns a 2014 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the part was not available to repair the vehicle. The dealer was unable to provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. Updated 04/07/15 the consumer stated he went back to the dealer and they returned the vehicle to him, in 10 minutes. The consumer did not believe they completed the recall. Updated 05/12/15
We received a notice of the rear quarter vent window switch safety recall in may of 2014, indicating that there was an issue and that we'd be contacted again when repairs could be addressed. We did not receive another notice until January 2015, which said we'd need to contact our dealer to schedule a repair. When contacting our dealer, multiple times... they finally told us that they're getting about 2 parts per week... and there is a backlog of over 20 people on the list ahead of us. This amount of time to resolve a safety issue is unacceptable. Please help address this so that the process may be improved.
The contact owns a 2014 Dodge Grand Caravan. The contact received a notification of NHTSA campaign number: 14V234000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experience a failure. Updated 4/21/15 the vehicle was repaired. Updated 04/23/15
A D V E R T I S E M E N T S
- Sikeston, MO, USA