This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought this van the previous owner told me that the headrest deployed at an unknown time while the vehicle was parked and no one was in it. Since owning it a few months ago the other headrest deployed. This also happened while the van was parked in my driveway and no one was in it.
Driver's seat headrest suddenly deployed while driving. I contacted Dodge they haven't replied yet. From what I'm reading there are numerous vehicles with same issue. I was very startled, distracted from surprise and have a sore neck.
While driving with my three daughters in the car, the driver side headrest activated and hit me in the back of the head. This was random and no warning was given. As a result the headrest deployed and it cannot be fixed/put back. I currently have a strong headache and am still feeling a little dizzy after the incident.
- Houston, TX, USA
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My family and I were on a hike in the mountains, and when we got back to our car, the drivers headrest had popped out of itself. We tried to see if we could fix it, but it busted out with such force that it broke parts. When I looked this up, it appears that this is a pretty common occurrence with our make and model, and others have actually had it happen when they are in the seat and been injured! Thank God we weren-??t driving through the mountains when it happened! This is a serious issue and I couldn-??t believe that nothing had been done to create a recall, especially after finding a report about the same issue with the same vehicle online from October 2019 (almost FOUR years ago) by [XXX], stating that the government was researching this issue after several people were injured. Apparently this is a safety feature that is built to prevent whiplash in an accident, but is activating without provocation in many vehicles, if it-??s not offsetting whiplash, could this not CAUSE whiplash?! This needs to be addressed as a recall and fixed for others before it causes a serious car accident (if it hasn-??t already) or kills someone. This is completely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The driver's side headrest popped forward. OK one day, then when I got in the car the next it was popped forward pushing it against the back of my neck (thinking it was 4/14/23). Looks like the plastic hooks, or plastic parts just broke. I'm 75 years old, 6"3" tall. Very uncomfortable. I am very happy that the thing didn't explode when I was driving the car. I thought my 2014 Grand Caravan was a safe car. Have less than 128,000 miles on the car. Took it to the local Dodge dealer in Whiteville today (4/21/2023), and was told by the service manager that I was responsible for fixing it (at minimum part would cost $135 + tax, then installation - OR MORE). Told it was a common occurrance. BUT IT WAS ON ME. I have not had any wrecks, speeding tickets, or any bump ups. Now I no longer feel safe in this car. NO WARNING LIGHTS CAME ON. I would like responsible parties from Chrysler Motorrs to inspect my car. Planning on zip tying the other headrests for fear of it blowing up too.
My 2014 Dodge Grand Caravan has sat in my driveway for the last two days - June 20 and 21 - and when I got in the van to drive it, on the morning of June 22, I noticed that the driver-side headrest was deployed. I tried to reset it on my own but it does not appear to clip back in place because the part is damaged. The van was not struck or in an accident before I parked it on June 20 nor was it struck while parked in my driveway. While I was not injured by the deployment, this kind of premature deployment while driving could result in some injury.
Sensor in the Passenger Seat is defective and will cause the Air Bag light to intermittently come on leaving the Passenger without Air Bags during an accident. ALL defects / warning lights dealing with AIR BAGS or any other SAFETY FEATURE on a vehicle, regardless of year, should be looked at immediately by Dealers when the vehicle is brought into the Dealership. These are MAJOR Safety Defects and if the Dealership cannot inspect / and safely repair the vehicle during that visit, then a loaner car should be issued to the vehicle Owner until the vehicle is repaired. Maybe this will help the OEMs make Consumer Safety a priority instead of maximizing profitability of a component by using cheap inferior products that may save.0001 cent per unit sold.
The passenger front seat headrest deployed on its own when my wife was driving us back from the store, yesterday. I am so fortunate that I was in the passenger seat when it unexpectedly and violently deployed, as my wife would have been injured far worse than I was. My neck is sore but I am already on the mend, etc. I would hope this is a 'stand alone' incident, otherwise I would consider this event to be one of SERIOUS CONCERN for Dodge as injury could potentially be far worse than what I experienced, etc. THERE was NO WARNING; NO ABRUPT DRIVING OR ANYTHING; IT WAS A BEAUTIFUL DAY WITH EXCELLENT DRIVING CONDITIONS, ETC. I would expect Dodge to repair my vehicle, if nothing else.
This is the second time my driver side window motor has gone out. I know this is not a normal wear a d tear issue. The shifting column had the plastic cover just pop off(I guess the glue melted or it wasn't even secured in the first place. Driver side seat plastic covering over the switches disconnected from whatever it was connected too. As much as these cars are priced and sold, might as well by power wheel toy, because that's the quality. The control panel keeps flickering for the passenger doors and trunk. It's hit or miss if the rear hatch opens and sometimes we open the idimf door and it will close halfway to opening. I have had the car multi point inspected at a dodge dealership in January due to the sliding door malfunction as well as a major oil leak and repaired but the amount of electrical issues has been ongoing since purchase!!
As I was sitting in a parking lot today o heard this loud boom that sounded as if I had been rear ended and felt what seemed to be a blow to my head. I looked around and there were no cars around and got out of the vehicle to see what happened and it was the headrest that burst open. It ended up hurting my head and neck and could have potentially caused an accident had this happened while I was driving. There were no other signs of something happening and no warning lights. Dealer was not notified.
As my vehicle was parked; we came out to my passenger headrest being deployed by itself. No accident/incident happened. Self deployed. Just glad no one was in it at the time. As this just happened, I haven-??t had time to report it to the dealership due to it being Sunday. No warnings or lights came on when this happened. It just self deployed. After more research it looks like this has been happening for years. Why isn-??t this recalled?
Came out to vehicle to drive and noticed driver side headrest was deployed forward and came apart. The vehicle was not in an accident and there were no prior alarms or notifications on the dash system to indicate this would happen. Luckily the headrest didn't deploy while someone was driving. The Dodge dealer says this repair or replacement is not their responsibility. This issue has not currently been resolved.
The headrest on the driver's seat deployed while the vehicle was parked in a parking lot. I am glad that this did not happen while I was driving down the road. I have not had the opportunity to contact the dealer about this concern yet. There was not any warning of the deployment of the headrest.
Active headrest deployed without a crash. Plastic retaining slots broken. Car was not moving. This is the second one to break like this and I'm not happy about having to pay another $900 for what is obviously a design flaw
A D V E R T I S E M E N T S
- Wylie, TX, USA