This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Grand Caravan. The contact stated that while the vehicle was parked an un-occupied, the front passenger's headrest deployed independently. The contact stated that the headrest metal pin fractured which lead to the inadvertent deployment. The vehicle was not taken to the dealer for inspection. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 121,000.
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the driver's side head rest suddenly deployed without warning. The failure occurred while the contact was attempting to readjust the head rest. There were no injuries. The cause of the failure was not determined. Bank crossing Dodge (2377 homer rd, commerce, ga) was notified of the failure. The manufacturer was not notified. The failure mileage was 55,000.
The contact owns a 2014 Dodge Grand Caravan. While the vehicle was parked, the front passenger seat head rest air bag abpruptly deployed. The front passenger seat was unoccupied. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The dealer was not notified. The failure mileage was 205,000.
The contact owns a 2014 Dodge Caravan. The contact stated that a spring device in the passenger headrest failed and struck the contact's wife in the back of her head. As a result of the impact, the contact's wife did not require medical treatment other than neck pain and a headache. The contact was given over the counter medicine and informed to return to the hospital if the pain persisted. The dealer (marion Chrysler Dodge Jeep Ram 44 worley rd, marion, nc 28752 828-652-2858) was notified of the failure and informed the contact that his vehicle was out of warranty and that he would be responsible for all repairs to the vehicle. The contact notified the manufacturer of the failure and was given a case number. The vehicle has not been repaired. The failure mileage was approximately 65,000.
- Marion, NC, USA
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As vehicle was being backed up at a dealership parking lot the front passenger seat headrest deployed striking the passenger in the neck and skull area.
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- Spencerville, OH, USA