This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Grand Caravan. The contact stated that the heating system failed and the driver's side vents produced cold air. The vehicle was taken to gandrud Dodge Chrysler Jeep (2300 auto plaza way, green bay, Wisconsin 54302, 920-468-1212) where it was diagnosed that the front and rear passenger actuators failed. The front actuator was replaced, but the rear actuator was not. The manufacturer stated that the 2013 Dodge Grand Caravan was not included in the manufacturer warranted actuator replacement. The repair was only extended to the 2014 and 2015 Dodge Grand Caravan. The contact wanted to provide the failed actuator heater (part number: 68299450aa). The failure mileage was 70,787.
The contact owns a 2013 Dodge Grand Caravan. While driving at an unknown speed, the vehicle became extremely hot and the window failed to operate. The vehicle was taken to a dealer where the rear window switches on both sides were removed. The remedy failed to repair the vehicle. The contact received a recall notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 17,000.
My rear quarter vent windows were on a recall and I took it to the Dodge dealership (May 2014) where they disconnected the automatic switch to the windows. It has now been non-operational since then. I have contacted Dodge corporate offices and the dealership on a routine basis to be constantly told they have no idea when this will be repaired. This is beyond a reasonable time to fix something like this. Please help me as I would like to have my windows operational. Dodge simply does not seem to care and have no interest or priority in repairing this defect. Thanks
The contact owns a 2013 Dodge Grand Caravan. The contact stated that the vehicle was taken to a dealer to be serviced under NHTSA campaign number: 14V234000 (visibility, electrical system) however the part was not available. As a result, the dealer disconnected the vent window wires due to the part being unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure...updated 12/11/14
- West Haven, CT, USA
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- Brussels, WI, USA