This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2013 Dodge Grand Caravan. A problem with the window switch for the two rear windows. The consumer stated it shouldn't take 3 1/2 months to get a part to correct a recall defect. Recall # 14V234000.
My rear quarter vent windows were on a recall and I took it to the Dodge dealership (May 2014) where they disconnected the automatic switch to the windows. It has now been non-operational since then. I have contacted Dodge corporate offices and the dealership on a routine basis to be constantly told they have no idea when this will be repaired. This is beyond a reasonable time to fix something like this. Please help me as I would like to have my windows operational. Dodge simply does not seem to care and have no interest or priority in repairing this defect. Thanks
The contact owns a 2013 Dodge Grand Caravan. The contact received a notice for NHTSA campaign id number: 14V234000 (electrical system) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Grand Caravan. The contact received a notice for NHTSA campaign number: 14V234000 (electrical system) and stated that the part was unavailable. The vehicle was taken to the dealer where the rear window switches were disconnected to prevent the recall consequence until the part became available. The manufacturer was made aware of the delay. The contact did not experience a failure.
The contact owns a 2013 Dodge Grand Caravan. The contact received a notification for NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Roy, WA, USA
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Recall P25 for rear vent window switch has been out for six months. I contacted the dealer and there is still no replacement part. I contacted the Chrysler recall number for "more information"...they had none. Six months is an unreasonable amount of time. Why is there no replacement part" when will there be a replacement part" these are simple questions that the dealer and the manufacturer cannot or will not answer. I would think that given six months there would be some effort to fix my car or at least explain why the delay and give an estimate of time when they intend to fix it. Six months is unreasonable.
The contact owns a 2013 Dodge Grand Caravan. The contact stated that the notification for NHTSA campaign number 14V234000(electrical) was received in may of 2014. The contact stated that after contacting the dealer on multiple occasions, he was informed that the part needed to repair the vehicle was not available and it could take an additional 6 to 8 weeks for the part to become available. The manufacturer was not notified of the delay. The contact did not experience a failure. The VIN was not available.
Recall #P25/NHTSA 14V-234 why is it taking so long to get this replacement done? I got the first notice in May 2014 and have not heard a thing since. I have called the dealer several times and even stopped by, also no other information in the mail. I realize that the dealer can disconnect the switch so that the windows do not function but, as I told the dealer, I travel with my dogs and sometimes have to leave them in their crates in the van overnight at motels (don't allow the in the rooms) and the few that do allow dogs in rooms, charge an additional fee. Fact is-- I need to have proper ventilation for them. I purchased this particular vehicle because of the ventilation the windows provide. This is a real inconvenience, especially for this length of time.
The contact owns a 2013 Dodge Grand Caravan. The contact stated that the vehicle was taken to a dealer to be serviced under NHTSA campaign number: 14V234000 (visibility, electrical system) however the part was not available. As a result, the dealer disconnected the vent window wires due to the part being unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure...updated 12/11/14
The contact owns a 2013 Dodge Grand Caravan. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2013 Dodge Grand Caravan. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system); however, the part needed for the repair was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Grand Caravan. The contact received a notification for recall NHTSA campaign: 14V234000 (electrical system). However, the parts were not available in order to perform the recall repairs. The dealer was uncertain when the parts would become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
When the foot ventilation button is selected with the inter circulation button pushed in the air condition comes on whether or not the cold or heat is selected but when you push any control button but feet the A/C goes off called Dodge and they said this is normal only does it on the 2013.
My wife was traveling with our daughter on the highway when all of a sudden the instrument lights started flashing, radio went off, and the car began powering down. Thankfully she was able to safely pull off the highway into a parking lot just as it shut down. The vehicle wouldn't restart. I had to leave work early and meet her with jumper cables. In the meantime I called the dealership where we purchased this car new in October of 2012. The service representative kindly told me that because we had 42K miles on it that it was outside of the 3/36000 warranty. I expressed complete disgust with this because we consider this a new (and our dependable) vehicle that is only 20 months old. I managed to charge the battery and limp the car home. I removed the alternator and found one of the slip rings along with one brushes completely worn down to nothing. It's clearly a defective alternator that resulted in a very dangerous driving situation due to loss of power at 60mph on the highway. Chrysler customer care and the dealership had no sympathy and even after bringing the alternator into the dealership the service manager said they would need to have the vehicle towed to the dealership so they could "diagnose" it and still couldn't guarantee a warrantied replacement. The dealership wanted me to re-install the failed alternator and then get the car to them some 30 miles away in some chance of them covering the cost to replace it......so I bought a brand new alternator from another dealership at the tune of $400 and installed it myself. I also have submitted a claim to Chrysler for a full refund.......
2011 Dodge Grand Caravan passenger sliding doors will randomly shut after being opened and reaching the full open position. Video demonstration will be posted soon on youtube with the previous sentence as search title. Occurs when any button in the car, remote, or manual handle is used to activate automatic opening of the door. Symptoms have occurred in many locations and at all car ground slope angles. Problem began after the recall powertrain software update. Car has been to dealer many times and symptoms have been reproduced at dealership. Re-training an affected door may reduce symptoms. A door module was replaced but did not repair problems. Because it is random passengers are unsuspecting. Multiple incidents have occurred with doors closing on passengers who enter before the door has finished opening. Multiple incidents have occurred of unbalanced adults placing babies into child seats who have less then one inch clearance to their arm with the door in the full open position and have no time to react. When this occurs the adult may lose hold of the baby. A parent placing a child in a carseat may have the door shut on their torso. Children or frail adults entering or exiting the vehicle may be ejecting into or out of the car and may be seriously injured during the fall. Children or adults entering or exiting the vehicle may have a body part trapped in the door and seriously injured.
I purchased this auto on 8/12/2013. According to the Dodge website the car has an outstanding recall on it (safety recall N44 / NHTSA 13V-283 reprogram occupant restraint control module). I specifically asked the dealer when I bought the car if there were any recalls on it and was told "no." Now I learn that not only does it have an open recall on it, but also that Chrysler announced over a month before my purchase date.
A D V E R T I S E M E N T S
- Gainesville, VA, USA