This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In August 2014 our Dodge Grand Caravan (2011) began having problems starting up immediately. This continued and progressively got worse as time went on. We were forced to try and coax the van to start by turning the ignition back and forth from accy (accessory) to start repeatedly, at times for up to 30-45 minutes before it would start. We experienced the van's engine shutting off for no reason at stoplights and in the middle of driving. At one point, the fuel pump would not turn off even though the van was off and the key removed from the ignition. We were forced to disconnect the battery every time we got out of the vehicle so as not to cause possible overheating of the fuel pump. Once the fuel pump stopped running we were unable to start the van at all, leaving my stranded in my vehicle until I could be picked up. Because this is our only vehicle we were forced to get the tipm replaced which cost $1114.68.
Vehicle stalled 6 times while traveling on expressway 70-75 mph, lights going on and off...loss of power steering and brakes when stalled. Took vehicle to dealership who could not duplicate. They had been conferring with Dodge representative who after 1 week stated to give vehicle back to customer. After extensive research I feel it is a faulty tipm, however Dodge apparently does not think so. So I have a vehicle that can stall at any time...Dodge knows there is a problem and they just don't care. I will say the dealership was great, free loaner car, no charge for diagnostic and they genuinely felt bad to hand the car back over...I did not buy my vehicle from this dealership, however they treated me as if I was a customer of theirs.
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving approximately 35 mph, the engine seized. The vehicle was able to be restarted 10 minutes later. The contact believed that the totally integrated power module malfunctioned. The failure recurred numerous times. The vehicle was taken to the dealer. The technician diagnosed that the totally integrated power module needed to be replaced. However, the parts needed to do the repair were unavailable. The manufacturer was made aware of the failure. The failure mileage was 77,000.
I was driving down the road and my car just stopped running. I had to pull over to the side of the road which is very difficult because the power steering doesn't work once it dies. I had just left my house, hadn't drove 1/2 mile. I also took my vehicle this morning to have the battery, alternator and starter checked because it has a tendency to not want to start. It will just make the noise like it's turning over and take about 5-6 tries before it will turn over. Please include 2011 models in your ignition recall before someone gets hurt from there vehicle dying while driving down the road. I got lucky I was still in my sub division and not on the main road.
Van tries to start but just can't turn over. It stalled while trying to pull out in traffic. Took it to the dealer where they first told me it was the alternator. When I tried to leave the van wouldn't start. They tried to jump start it and it wouldn't work. They asked me to leave it over night. The next day I receive a call from the dealer. They tell me not only in my alternator bad but so is my fuel pump. I tell them we will come get it to move it out side. 4 hours later I get in the van turn the key and it starts. I drive the van home and it starts the next morning but not at lunch. This van has left me and my family stranded so many times I could cry. I am just hoping for a repair I can afford or a recall.
- Owensboro, KY, USA
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The contact owns a 2011 Dodge Grand Caravan. The contact stated that the engine failed to start. In addition, the contact stated that the driver side door interior panel caught fire. The dealer replaced the door and panel wires. The vehicle was not diagnosed or repaired for the initial failure. The contact stated that the vehicle continued to experience electrical failures with the rear door motor. The vehicle was not repaired. The failure mileage was 38,000.
The contact owns a 2011 Dodge Grand Caravan. The contact stated that the vehicle failed to start after several attempts. Once started, the vehicle stalled while driving various speeds. The vehicle was able to be restarted and was taken to the dealer. The contact was informed that the totally integrated power module was faulty and caused the fuel pump to malfunction. The vehicle was not repaired because the necessary part was on back order. The manufacturer was notified. The approximate failure mileage was 66,000.
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving approximately 40, the vehicle stalled as the electronic throttle control warning light illuminated. The vehicle was able to restart and resumed as normal. The failure recurred five times. The vehicle was taken to an independent mechanic where the failure was unable to be replicated. The manufacturer was notified of the failure. The approximate failure mileage was 73,800.
We were pulling out of a parking lot when the motor started making a grinding sound. We drove it straight home and the next morning took it to a local shop to have it checked out. They stated the screws that were holding the engine to the mount had been sheared off on one side and the engine had fallen onto the front axel. The screws on the other side were completely stripped and were also in the process of being sheared in half. The mechanic stated he felt this was due to the engine mount screws not being properly tightened at the factory. We took it to the local Dodge dealership and they stated they could not determine how this had happened because the screws were sheared off but they would not claim any fault. They also stated it would not be covered under our warranty because it's not part of the power-train. The vehicle is only three years old and to have the motor fall out during driving does not seem like standard wear and tear. The vehicle has never been involved in any kind of accident or collision and has had all the appropriate preventative maintenance as outlined by Dodge.
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving 35 mph, the accelerator pedal depressed to the floor and the engine exhibited a loss of power. There were no warning lights indicating the failure. The failure recurred often. The vehicle was taken to the dealer, who stated that there was no failure and offered no assistance. The manufacturer was notified and stated that they were aware of the failure for this model, but offered no assistance. The failure mileage was 30,000 and the current mileage was 34,110.
When vehicle is started, engine rpms surge up and down, will not settle for about 1-2 minutes. Sometimes it will cause car to launch forward and continue to kick forward unintended once shifted into "D" I have taken vehicle to several dealers, on multiple occasions. They have done numerous repairs, but unable to find a fix. Problem has progressed to misfire at highway speeds which causes a violent shake until I manually downshift (with electric shifter) I have made formal complaints to Chrysler, but no call backs. Dealer has found codes P0300, and P0301 pending, stored, and active on various times. According to Chrysler master tech, Chrysler knows of defect and effects early 3.6 pentastar engine, but hasn't found a fix. What makes this a safety concern, is that I to merge on the highway, or pass a vehicle, I have to race the engine, and hope the engine doesn't fail or shut off. Currently, im awaiting another appointment with Chrysler, but knowing there isn't a formal solution has me concern for the safety of my children as I drive them around.
A D V E R T I S E M E N T S
- Dallas, GA, USA