This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving 55 mph, the traction control warning light illuminated as the contact lost control of the vehicle. The contact stated that he had to slow the vehicle down in order to regain control. The contact also stated that a few weeks later, the brakes failed as he depressed the brake pedal. The vehicle was taken to the dealer for inspection and they stated that there was nothing wrong with vehicle. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 28,903.
After owning the van about 1 1/2 years I noticed the brakes were hanging up causing overheating. I took the van in and they said it was dirt stickingto the calipers so the lubricated it up, but shortly after it did it again. At 56,000 kms I took it in because brakes dragging again and this time they said my brakes were wore out. I only drive highway and I am an instructor who teaches fuel efficiency which reduces wear on brakes. They put new brakes and rotors on the van and 100 miles later the front left wheel is overheating. There is still rattles in the brakes. I took the van in before summer started because on the passenger side air vent it would not go to cold, only hot. I took it to the dealer and they said Chrysler is aware of the problem and do not have an answer to the problem. I know another 2011 Dodge Caravan owner and he is having the same brake problem.
The contact owns a 2011 Dodge Grand Caravan. The contact stated that the rotors failed, while driving approximately 55 mph. The rear and front end of the vehicle emitted a loud rattling noise when the brake was depressed. The vehicle was taken to the dealer for inspection. The failure was located within the rotors which were warped and caused the brake pads to wear prematurely. The dealer replaced the rotors and brake pads. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000 and the current mileage was 36,000.
We owned a 2008 Dodge Grand Caravan and at 59,000 miles, it not only need new brake pads (which would be normal), but to our surprise it needed new rotors as the original ones were so warped they could not be used for the new brake pads. We were informed that the manufacturer had added an extended warranty for the rotors and would be covered under their extended warranty. After having other issues with the van, the life long dealer we work with talked us into trading for a 2011 Dodge Caravan, assuring that the brake and rotor issue had been resolved. It has been one year and the new van needed new brakes and rotors at only 19,900. I was informed that Dodge/Chrysler added an extended warranty (once again), but this time I got to pay a deductible of $50 (0-24,000 miles). If it happens again before 36,000 miles my deductible goes up. What, I get to pay for their poor parts purchasing? I have informed the dealer that this will be the last Dodge/Chrysler product I will own. They have tried to take care of us, but with no assistance from the manufacturer. Too bad that they do not want to provide a quality product for customers as this van is a great family vehicle, but would hesitate to put my grandchildren in it.
A D V E R T I S E M E N T S
- Elkhorn, NE, USA