This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Without warning the car completely shuts off. This is very dangerous because it happened on the freeway (luckily the cars slowed down behind me). It is intermittent and two different mechanics have not been able to detect the problem. Was there a recall on this issue? What can be done to make this vehicle safer to operate. This has been going on for about 2 years.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 30 mph, the vehicle loss power steering functionality and ceased. The contact stated there was no warning light illuminated. The contact restarted the vehicle and continued driving to her destination. The failure recurred several times. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to another local dealer Fred Martin Superstore (3195 Barber Rd, Barberton, OH 44203, (330) 753-4444) and the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.
When I am driving the car straight down the road, the car engine cuts off and the steering goes rigid and difficult to steer a I glide and pull the car to the side of the road. This has happened probably 30 times over the past 3 years. Twice (when the car was only a year or so old) the shifting has just slid out of place into another gear by itself. This is so so so dangerous. I have taken my car in to a mechanic several times. They have "fixed"issues trying to fix the problem, but I spend money on"fixes" that do not resolve this terribly frightening problem.
Engine stalls, steering wheel/brakes/gas pedal all lock up and become inoperable while driving/in motion. I could be going 10 mph or 50mph. Has happened on windy roads near my home as well as high traffic roads near work as well as on/off highway ramps. I've read hundreds of reports of this happening to my year make and model yet my VIN number has not been recalled? I only use my key fob (no others keys or key chains added). Purchased the vehicle used 3 years ago, has since had new transmission, new starter, and new battery trying to rectify this issue.
- Imperial, MO, USA
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Track light comes on and the steerimg wheel. Tightens up. And your have to shut the van off and restart it my van can do this 2-4 in a day or not at all. Just bought the van on 11/10/2020
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 20V396000 (air bags, steering) however, the part to do the recall repair was unavailable. West hills Chrysler Jeep Dodge Ram (900 w hills blvd, bremerton, wa 98312) and Tacoma Dodge Chrysler Jeep Ram (4101 S Tacoma way, Tacoma, wa 98409) were contacted and confirmed that parts were not available for the recall remedy. They both informed the contact that the part would not be available until December 1, 2020. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the recall. The contact had not experienced a failure. Parts distribution disconnect.
Just more and more problems with this van. Every person who purchased this van deserve their money back! I am so sick of wasting my money on this van. The braking system is horrible, transmission slips, stalls when it wants, or just doesnt start. And what is going on with the senors?? like come on you guys know this "family" van is not safe!!!!!! recall the whole [xxx] van all this has happened over the years of me having this van. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Ignition shuts off randomly when driving or in reverse while backing up. Has happened over 30 times in the last 2-3 yrs. I was crossing a busy road & it shut off. Driving up my drive way & it shuts off. Backing out of my driveway & it shuts off. The last time it happened was 5/5/2020.
Driving on highway at 70mph. The car turned off and the "traction control" idiot light turned on. I managed to struggle to get it over to the side of the highway (I-294 in Chicago is not easy!) and put the car in park. With the car in park, I was able to restart the car and continue on our trip. This is the 3rd time this has happened since November 2019.
The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving 25 mph and making a right turn the steering ceased, the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle and the vehicle operated as intended. A couple days later the vehicle was taken to an independent mechanic who diagnosed the vehicle, but was unable to duplicate the failure. The vehicle was test driven and a secondary diagnosis was performed. The contact was informed that the crankshaft sensor needed to be replaced. The vehicle was repaired however, the failure recurred intermittently. The contact referenced NHTSA campaign number: 11V139000 (electrical system) as a possible solution to the failure however, the VIN was not included. A dealer was not contacted. The manufacturer was informed of the failure. The approximate failure mileage was 73,000.
The contact owns a 2010 Dodge Grand Caravan. While driving 40 mph, the contact had difficulty turning the steering wheel and the brake pedal was difficult to depress. The engine turned off. There were no warning indicators illuminated. The contact was able to restart the vehicle and resume normal driving. The contact took the vehicle to an independent mechanic where the failure could not be determined. The same failure recurred without warning when the contact's husband was driving. The manufacturer was not notified. The dealer was not contacted. The vehicle had not been repaired. The failure mileage was 130,567.
The contact owns a 2010 Dodge Grand Caravan. While driving various speeds, the steering wheel seized and the vehicle stalled without warning. The vehicle was able to restart. The failure recurred multiple times. The contact called an independent mechanic and was informed that the clockspring may have failed. The vehicle was not repaired. The dealer and manufacturer were not notified. The approximate failure mileage was 138,483.
While driving at 35-40mph on a rural zone the steering wheel suddenly felt 'locked' and was extremely difficult to steer. At the same time the brakes were hard to press and the traction control dash light came on. My wife was driving and frightened her very much. The road has a slight curve in it and has oncoming traffic in the opposite lane. She had to forcibly steer the van as best she could against the sidewalk curb to help slow down the van. If she had made it to the freeway when this happened I don't think the results would be the same as far as her safety. I looked up the symptoms and found it to be a common problem and that even a recall might be in place for this issue. Please forward me any info that will help me correct this problem.
The contact owns a 2010 Dodge Grand Caravan. While driving 15 mph, the steering wheel became difficult to turn. Also, the brake pedal was difficult to depress and the vehicle did not respond. After turning off and restarting the vehicle, it resumed normal operation; however, the electric steering control indicator was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 87,500.
When pulling out onto the main road from the neighborhood, steering failed (stiff as if no power steering and vehicle propulsion failed (foot on the gas produced no forward motion). Vehicle was quiet. Almost like a stall or as if the vehicle was in neutral, but there was no indication that the vehicle had stalled. Driver turned the vehicle off and back on and was able to resume normal driving. This is the third or fourth incident.
The contact owns a 2010 Dodge Grand Caravan. While driving 30 mph, the traction control indicator illuminated and the steering wheel became difficult to turn. The contact experienced difficulty depressing the brake pedal, which had to be depressed all the way to the floorboard to stop the vehicle. The contact turned off the ignition in the middle of the street and activated the hazard lights. The contact was able to restart the vehicle and drive home. Upon research, the contact associated the failure with NHTSA campaign number: 11V139000 (electrical system). The vehicle was taken to an independent mechanic, but they were unable to duplicate the failures. The contact called fury Chrysler Jeep Dodge Ram saint paul (located at 1000 concord St S, South St paul, mn 55075, (651) 451-1313), but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 85,000.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA