This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I called the dealership where I bought the vehicle new in 2008. I received this recall notice on May 16, 2015 for a recall dealing with the wireless ignition node (win) module may have unintentional movement of the frequency operated button ignition key (fobik) from the on to the accessory position while driving. The service department of big O Dodge ib greenville SC 2645 larence rd. Greenville SC 29607 service dept. 888-804-5101 (they told me that the necessay part for the recall had not come in yet so I gave them my phone # back in May 2015 and have not heard anything yet. I have no recourse but to continue to drive this car. NHTSA recall number: Opens new window takes away from VIN lookup section> 14V-373 recall date: May 16, 2015 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have contacted lithia to replace the wireless ignition node multiple times and they continue to say they will call me and I still haven't heard from them. My ignition gets stuck and none of the electronics work.
I am referencing safety recall R03/14V-373. I have been asking the local dealer jack key motor co of alamogordo, nm for this recall to be fixed for almost 2 years. The parts manager keeps telling me that the manufacturer is unable to send out any, as though they are on back order. I am not sure where the problem lies, but this is not a timely remedy for a recall that "could cause unintended engine shutoff and increase the risk of a crash."
Unable to get response from a dealer in connection to recall R03. Have been contacting the local dealer for 6 months and always told the parts are not available.
- Keymar, MD, USA
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This is in relation to recall 14V-373, for the last 6 months we have been trying to get Dodge to take care of it, but every time we call in they never have any stock to take care of us. With as important as this recall is, I'm concerned for the safety of my family, and would like this resolved soon. We have been talking to the larry H. miller Chrysler Jeep Dodge Ram at 1800 w 104th ave, denver, co 80234. I called their parts department once to ask if I could go in and pay for a new fob replacement and they said yes, they had stock for that - but somehow they don't have stock to take care of the recall... any assistance would be welcome.
I received a wireless ignition node module defect safety recall from Chrysler in July 2014. Your data base suggests May 2015 as the date, but it's wrong. This is much older. The original recall was L25 NHTSA 14V-373. The Fiat Chrysler hotline for recalls has the number as R03. They have failed to correct this defect within a reasonable time, because this is 14 months. A reasonable time might be a few weeks, I think. I call dealers here in the St louis area, they promise to call me when parts are in. I called the recall hotline for Fiat Chrysler, I complain to my state's attorney general for consumers, and get nowhere. All I hear is "we can't get the parts." Well, I know many, many model cars are in this recall; not only GM, but Jeep, Dodge, etc. But I can't help it -- I am the one who is in trouble for the faulty ignition and fobik, and this package has Fiat Chrysler's name on it. It's time to twist their arms really hard. This is safety. The safety recall hotline at Chrysler says this is their part, and they're not doing it, and I quote, "I don't know what to tell you." Well, tell them....... I think I should be given a car to drive that is safe until they can do this required recall. Or they can refund my car price and the price of my lift equipment installed for a scooter lift in the rear of the car. I've had it. Waiting and hoping are not getting us drivers anywhere. They've got to do something and now before someone else dies.
My Dodge Caravan is affected by the 14V-373 recall. According to the dealership I have been on the "waiting list" for replacement parts for several months and it may be another month or two until my name gets to the top of the list. Since it has been 7 months since the recall is issued I find it very unacceptable that Chrysler is not able to provide parts for this serious issue in a timely manner.
The ignition fobik gets stuck in the socket forcing the car to stay in acc and exhausting the battery. The car can be restarted when this happens and after repeated attempts usually releases the fobik. This often involves forcibly shoving the transmission lever from D to P. I believe this is related to the L25 and R03 recalls as sometimes you can hear an electronic noise when the fobik is locked or released. My primary complaint is that I've called the dealer 4 times or so over the last year since L25 came out asking to fix the problem by fulfilling the recall. Each time the dealer, rainier Dodge, says they will order parts and get back to me, but never does. I will be calling again this week after problems over the weekend. I'm very dissatisfied with Chrysler's response to this potentially serious problem.
Recall RO3 important safety recall for wireless ignition node module I requested the service order for the important safety recall on 6/15/2015 received on 6/11/15. I have called every two weeks to check the status of the part order. This part has not been made accessible to the dealer. I called Chrysler today and received no answers regarding when the part would be available to the dealer. Updated 10/06/15 updated 12/06/2017
In regards to recall R03-Chrysler has known about this recall for at least 1 year, we finally receive the official recall notice in May 2015 to get this issue, which is a huge safety issue fixed. I contact atlantic Chrysler jeef in pleasantville NJ and they advise me they can not make an appointment they are keeping a list and when parts come in they schedule the appointment for the repair. The dealer currrely has 215 people on this "list" and have only been able to fix 9 vehicles out of the 215. I asked them if they provide loaner vehicles until the part comes in, they told me no. I contacted fca group recall assistance center and they advised me that Chrysler is extremely behind on making the parts and shipping them to the dealers. I requested that chryler gives me a loaner since I dont have another vehicle to drive until this safety issue is corrected, beings I Transport my children in this vehicle, they advised me they can not do that. She than contacted atlantic chrylser in pleasantvlle NJ to confirm they are behind and she had them add me to the 'list"!!! this is a real safety concern and Chrysler has had over a year to make and ship the replacement parts, this waiting and not providing us with loaners is just not safe and not fair to all vehicle owners.
My vehicle engine light has been on for over one year and a half. Tried fixes over and over and it still comes up again stating "misfiring, coil" etc....... it started affecting the fobiks to my vehical over a year ago and I have been replacing my fobiks or just using them manually since then. I received my vehicle recall and tried to schedule my recall today. The dealship states: They have already scheduled all the parts they currently have for customers which is 9. they also stated that I would have to keep calling in to scheudle an appointment randomly because they will not get a part in for my vehicle until one has been used that would fit my vehicle. But they don't know when and or which part is appropriate for my vehicle so they can't tell me when to call and make an appt. The dealer stated they don't know any other way to assist right now. I will have to continue to call in weekly randomly not know if the part I need is avaible or has already again been scheduled for another customer and the cycle for each part is 14 days. If they only have 9 parts of which they don't know if it is for my vehicle or not how will I know when to call in or if someone beats me to my part or when I will be able to get my vehicle fixed? what a process. And right when it is time to travel in my vehicle. Not good at all! need help resolving this issue
On the evening of May 27, 2015, I was unable to start my van. The engine did not turn over at all. The van doesn't use a "regular" key but a win module. I was going to have it towed the next day but the van started for my brother. He jiggled the clutch and explained the vehicle wasn't in gear. The van worked fine the next day on Friday, May 29, 2015, until the evening. The engine again wouldn't turn over. I located a shop Monday morning, June 1, 2015, that worked on win module systems and it was towed to the shop. Unfortunately, due to vacations and illness, the shop was unable to look at my vehicle until Monday, June 8, 2015. I was informed by the mechanic that the van's win module was faulty. During the interim, on June 4, 2015, I received a recall notice for my van regarding the win module. It was notice R03. Since the recall, the win module isn't available. There isn't even enough to meet the needs of the dealerships (the two local dealerships have been given 20 yet, they have over 300 customers needing the replacement. This is outrageous. It will take months to correct this serious defect. I contacted Chrysler and spoke to "joshua". Chrysler has offered no assistance to me. I am without a vehicle. I have been advised that Chrysler will not provide a car for my use until my vehicle can be fixed nor pay for a rental. That is wrong. In addition, my van, which is inoperable because of their defective part, will have to be towed to a dealership at my expense. That will be several hundred dollars. Why" I was not allowed to speak to a supervisor, even though, "joshua" kept saying there was nothing he could do to help me. Why do I have to bear these additional expenses when this situation is completely and totally Chrysler's fault? why wasn't Chrysler required to increase the replacement win modules" this involves people's lives.
Vehicle stalled on short trip through neighborhood driving at local speed. We took the vehicle to a repair shop for inspection/repair and nothing was found. We have since experienced multiple stalls during low-speed driving scenarios and had the vehicle looked at again with no findings (throttle-body was cleaned). We have most recently experienced a complete non start of the vehicle (no turnover, no dash lights, etc.), tried to start multiple times and nothing, waited a half-hour and it started. Similar non starts have happened (estimate 1 to 3 times a year) since we purchased the vehicle in 2008 but it has always started within a short period of time, we've shrugged it off due to infrequency and lack of gravity of the situations (e.g. sitting in garage).
We bought this van new in April of 2008 and in August 2008 and with 16,000 miles I had to replace the brake rotors pads and one caliper. Then two months later I had to replace the rear brakes which included the rotors, pads, and calipers. In late 2009 I have to replace both front and back brake systems do to failure. Now it is September of 2014 and after replacing the brakes on both front and back axles 5 times there needing to be replaced again. I have taken the van to our local Dodge dealer and was told it's just hard driving. I had to replace the rear evaporator at 89,000 along with rubber heater lines that you can only buy as a set at over $120. Now the right rear door can only be opened from the inside and the door locks only work sometimes. Went out 09-17-14 to move the van to my garage to work on it and all of the lights went out and the horn went off along with the wipers and wiper fluid pump. How long before someone is killed before they fix these issues. This is my last Chrysler product after owning 5 good ones. This is do to there inability or negligence in fixing these problems.
A D V E R T I S E M E N T S
- Boise, ID, USA