This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Dodge Grand Caravan. The contact stated that the ignition key was stuck in the ignition switch. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 116,000.
The contact owns a 2008 Dodge Grand Caravan. The contact stated that the vehicle failed to start when the ignition switch was turned. The vehicle was taken to a dealer. The technician diagnosed the failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 135,000.
The contact owns a 2008 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to a private mechanic where it was diagnosed that the wireless ignition node control module needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 78,000. The consumer stated the key would get stuck in the ignition and the shifter would have to be slammed back and forth between drive and park repeatedly until the key released. The shifter has slipped out of drive on its own twice.
The contact owns a 2008 Dodge Grand Caravan. The contact stated while driving over an uneven road surface approximately 25 mph, the engine stalled without warning. The vehicle restarted immediately and resumed in operation. The failure recurred four times when encountering a small bump in the road. The vehicle was taken to an independent mechanic where the ignition switch was replaced. The manufacturer was notified of the defect. The approximate failure mileage was 75,000.
I purchased my van in March of 2009 from lee Chrysler. It was a one owner with some warranty left on it. A week or two, maybe less my husband and I had problems with the keyless entry keys not opening the van. After several trips to the dealership that problem was resolved. From that time on, every few months there was another problem. I have all the documentation, as to when all the work was done and what. When I purchased the van the previous owners had already replaced the brakes and starter. I found this out when I had to replace the brakes October 2011 and the starter in the spring of 2012. Since these items were under warranty in 2008, the first time they were replaced, I think it was the dealerships place to tell me that this work had been done. In July 2013 the ignition stopped working and I had to have it replaced. Lee Chrysler doesn't have cars to loan, I had to rent one at my expense. They ordered and repaired the ignition, then my keys would not program to the new ignition, so I had to wait, paying for the rental another 3 days for them to order new keys, at my expense. The company should have know that old keys, the type I have, would not program to a new ignition. This is just the things that I have receipts for. The recalls I don't have all of them, but you have that list. I think since the company sold me a bad van in the beginning that they should help me get into a vehicle I could afford to replace this one. Ok I know you say why didn't I contact you or someone before now. I did write to Chrysler co. In 2010 and they said they were sorry I was unhappy with my van, but there wasn't anything they could do. I also sent them a E-mail. They will not do anything, my van only has 70,000 miles on it. Thank you for your time.
A D V E R T I S E M E N T S
- Baltimore, MD, USA