I had suspension work completed on my vehicle (inner/outer tie rods, rack and pinion and control arms replaced by a shop) after driving back to Texas I noticed both front tires were extremely worn and was close to a blow out. I contacted the shop about it and they refused to work with me. After taking my vehicle to a local repair shop the mechanic stated that the alignment appeared to not have been done and that the specs was off the charts. The mechanic contacted the shop that made the initial repairs and they denied not completing an alignment. I've had this vehicle for over 11 years and my tires have never worn this fast and it didn't happen until this repair shop did the suspension work on my vehicle. The shop needs to be investigated for unsafe maintenance practices. Their maintenance and lack of safety standards put the safety of my family in jeopardy, and they're still in denial of any wrong doing nor are they willing to provide me specs of the alignment they said they did. Photos are attached.

- Jbsa Lackland, TX, USA

While driving on busy urban highways with limited or no shoulder, the vehicle started making clunking noises, originating from the left side, when driving over bumps, potholes and other road irregularities. Not wanting to pull over in an area with limited shoulder lanes, I continued driving, but the noise became progressively worse over a period of 50 miles or so, to the point that I was actively seeking a safe place to pull over and check the vehicle. Before I had a (safe) opportunity to do so, a much larger clunk was heard, and the vehicle instantly experienced greatly impaired directional control. I immediately slowed, and was able to bring the vehicle to a controlled stop on the shoulder. Visual inspection immediately showed that the front driver side wheel had excessive negative camber. The strut shaft was also no longer mated to the steering bearing at the top of the strut tower, and was resting against the side of the strut tower. The top surface of the strut shaft had an irregular, rough feel to it, suggestive of brittle failure. After limping the vehicle down the nearest off-ramp (approximately 1/2 mile) at low speed (10 mph) I parked he vehicle, and had it towed to a local pep boys, which replaced both front strut assemblies.

- Woodbridge , VA, USA

I purchased this car used in August, after reading reviews I discovered the rack and pinion was an issue on this van, so I asked the previous owner whether they had any issues and they replied they had just replaced the rack and pinion due too a severe power steering fluid leak. After hearing this I figured that meant problem solved. Unfortunately its now not even a month and a half later and am noticing a severe powersteering leak, my mechanic is telling me the rack and pinion has failed once again and needs replacement. Usually this part last the lifetime of any other vehicle. I am concerned and very displeased about this issue as it can be very dangerous for my family and I as well as other motorist on the road. I also suspect I am not the only one experiencing this repeatedly. Is there a recall im unaware of, what can I do" I was quoted between $700-800 for this job by three mechanics. Is this something Dodge may be liable for"

- Chulavista, CA, USA