This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For the second time this year a window has exploded on my 2004 Dodge Grand Caravan. I was driving down the road at posted speed, light traffic, sunny day, windows down, and pop, the passenger slider window shattered. It looked like it popped from the inside of the van. I was fortunate enough to pull over and was able to stop safely. Once I stopped the window just fell out. I called Chrysler customer service line and was advised by Ms. J to proceed to the dealer that I had purchased the car from to have the vehicle inspected. I went to the dealer the following morning, and the service manager refused to even look at the window. I explained that this was the second incident this year where a window has exploded, and he told me since he didn't see the first one there was nothing he could do. No documentation, not even a drive in the car. Now in addition to the problem with the windows, the van has a front end problem, a rear end problem, and a transmission problem. The front tires feel like they are falling off the van while driving, when turning right the rear end feels like it is tilting and the left tire squeals, and the car shifts improperly, or hesitates in traffic.
Tie rods are wearing out very rapidly. At 25500 miles, the dealer is replacing tie rods for the second time. They admit there has been a bit of a problem with them. Their own courtesy van had new tie rods and ball joints before 25000 miles.
The day after I bought my 2004 Dodge Grand Caravan/SE it started making funny noises and the steering felt funny. I took it to the dealer and they replaced the rack and pinion system. Since then the vehicle continues to pull to the right and the front tires are wearing fast. I took it back and they did a front end alignment. It is still pulling and I took it somewhere else and they checked the alignment and said it was off. I took it back to the dealer and told them and they said it was not and they did nothing. Meanwhile my front tires continue to wear fast. I have a warranty on the tires but Goodyear says it is a factory/dealer problem causing it. (ignore equipment section on this complaint, it was done in error and I can't get rid of it).
- Reisterstown, MD, USA
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- Warren, MI, USA