This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rack and pinion steering is leaking on my 2003 Dodge Grand Caravan. This issue could cause the seals to blow out and lose power steering causing an accident. This will be the second rack I have had to replace one at 58,000 and now at 91,000.
Noise in steering when first started took it to dealer said it was internal leak in rack & pinion checked service record and saw that rack&pinion was replaced a year ago.confronted service department they said warranty had expired. In my opinion apart as important as this should not need to be replaced in one year. Also notice that alot of people complaining about this same problem on the internet.
- the contact stated that there was a humming and low grade vibration that one hear could while driving in low speed, especially when turning. The contact took the 2002 Dodge Grand Caravan to the dealer, and they stated that therewas a defect in the rack and pinion steering. A local mechanic stated that there was a recall on the Chrysler town and country similar to the failure this vehicle had. The failure mileage was 80000, and the current mileage was 102000.
The contace owns a 2003 Dodge Grand Caravan sport. The there are approximately 20,000 miles on the tires. The service dealer states that one of the tires has less than tread, the other three have approximately tread. The tires are unsafe in the snow and rain. Vibration in the vehicle while in reverse or when slowling. He has noticed the sounds because of the vibration. The dealer suggested the consumer may have towed something to cause the tires to wear, but the contact said the vehicle was only used under normal circumstances. The contact felt it may be from the front end being out of alignment from the manufacturer. The contact stated rack and pinion steering wasa replaced. The dealer will extend the warranty on the tires, but will not replace the tires.
- London Ontario, 00, USA
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After making "clunking noises for approximately 25,000 miles my steering rack wore out at approximately 35,000 miles. The dealer replaced it under 100% warranty, and now my replacement rack ( a remanufacured unit) started making the same noises after approximately 4,000 miles. Hen the rack was replaced I was informed that I may incur the same problem with the replacement rack as Chrysler was having a problem with their steering racks. I complained about the noise after I had exceeded the 3yr./36000 mile warranty. As I mistakenly thought I had a 12 mo./12,000 warranty on the replacement rack. The dealer informed me that the warranty had expired once I exceed the 3/36,000 guaranty and after speaking to Chrysler customer service in detroit the dealer offered me a 50/50 guarantee...I am still in communication w/the dealer and am waiting to find out what their district mgr. Decided about a possible 100% eplacement. If this is happening to me and what I heard about this being a more widespread problem is true, I felt I should bring this to your attention. Please note that I am a former New York state licensed automotive damage adjuster/investigator.
A D V E R T I S E M E N T S
- Nixa, MO, USA