This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2002 Dodge Grand Caravan on about 8/11 the check engine light cam on and smoke and raw fuel were coming out of the exhaust. I immediately shut down and began to diagnose the problem. I found the wiring harness on the injector fuel rail to be faulty. The harness is routed around the ignition coil directly over the exhaust pipe. The insulation had broke down over time from heat and bare wires were touching each other. The result is a potential fire hazard. The end result was also a ruined PCM. The injector wiring harness has no additional heat shielding on it, but where it plugs into the main wiring harness the main wiring harness has heat shielding material.
The contact owns a 2002 Dodge Grand Caravan. The contact took the vehicle to the dealer for a recall repair. After the repair was made, the mechanic stated that the PCM electrical board was failing, which could cause the vehicle to fail at anytime. The contact called Dodge customer service and was given the run around. Three weeks after the repair was performed, while driving approximately 15 mph, the vehicle suddenly lost power and was towed to his residence. He jumped the battery and was able to restart the vehicle. He was informed that the only way to correct the failure would be to replace the entire electrical board. The vehicle is currently still at his home. The recall number was unknown. The current mileage was 98,200 and failure mileage was 97,000.
- Lakeland, FL, USA
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- Stem, NC, USA