This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The front windows on my Grand Caravan don't go up or down. They started acting up when the van was still pretty new, and they have been totally non-functional for the past 2 years. It is absolutely miserable in the summer, especially since the air conditioner doesn't work either and will cost over $1500 to fix. It is not safe to have defective windows, especially if there were a crash or other situation where we would need to crawl out the window.
The contact owns a 2001 Dodge Grand Caravan. The contact noticed condensation coming from the air conditioning vents, which caused the radio to short circuit. The lcd lights flashed on and off. The dealer has not repaired the vehicle. The current mileage was 126,000 and the failure mileage was unknown.
My 2001 Caravan A/C had gone out a little over 1 year after I bought it. I guess it wasn't their problem to report or inform us when we purchased this vehicle that there was an extended warranty through the daimler Corp due to a possible A/C problem). On this model minivan the middle windows on the sliding doors do not open and the back windows only open a sliver so my 2 year old son was practically baking the middle seat with no air circulating and no windows to open for ventilation. My letter sent to daimler/Chrysler is below and I am very upset about the professionalism and customer satisfaction I have or haven't received as I have sent them two letters, copy of my bill etc. And I have not heard one response from daimler daimler Chrysler attention: Reimbursement I purchased a 2001 Dodge Grand Caravan in September 2001 it was a used van with 19,000 + miles and some original warranty still remaining. We purchased what we thought and were told to be an additional 75,000 of warranty covering us to 100,000. I havent had the van two years and my A/C compressor has gone out at only 83,000 miles we brought it to a dealer on July 29, 2003 to replace the A/C compressor and to check with our warranty company, which we were then told that our warranty expired at 75,000 miles. I was extremely irritated. I commute 120 miles a day and living without A/C in the summer cannot be done so I had the compressor assembly kit replaced in the tune of $1,094 then as an added slap in the face I received your letter on August 5, 2003 stating that you know of the A/C problems the 2001-2003 models are having but you will only pay to fix them if you havent gone over an unknown extended 70,000 miles. I am writing this letter today to ask to be reimbursed for the repair of my air conditioner. I have attached a copy of the work order showing the repair and cost as stated in your letter. Sincerely, [xxx] [xxx]. updated 07/25/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C
Vehicle has 37000 miles and has had front brakes replaced (25000 miles) / new driver side power window motor assy. Installed (not under warranty @ cost of $210 +) / front sway bar repaired (not under warrany either) and now the air conditionong is not working.....dealer says it will have to replace the complete system...estimate is for $1,284 plus tax!!!) are you kidding me! I have no faith in the Dodge gran Caravan product. This is a $30K vehicle. It should not be having these kind of issues w/ only 37000 highway miles.
- Orlando, FL, USA
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- Olmsted Falls , OH, USA