This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When we towed our vehicle to the dealer, they looked at it for two days and reported that there was nothing wrong with our vehicle. We urged them to investigate a bit futher. Two days later they found transmission fluid to be contaminated and pump failure. Cost $1200, and that too to rebuild the trans, not new one. I checked on the DaimlerChrysler web site about the procedure in such a case, and tried to follow all the steps they have described there. It took me more than three weeks to contact the district manager; they would not give me his direct number. In all, my vehicle was at the dealership for more than 6 weeks. Went back and forth with the manufacturer and the dealer; I ended up paying $600 because I needed the vehicle before the summer was over. I have not settled in any way. I received extermely poor service from the dealer, and the manufacturer.
- Canton, MI, USA
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- Canton, MI, USA