This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1996 Dodge Grand Caravan. While driving approximately 5 mph downhill in the snow, the brakes locked and the vehicle began to slide. The contact released the brake pedal and the vehicle accelerated. She reapplied the brakes, but they locked again. The contact struck a tree head on and the air bags failed to deploy. The vehicle sustained major damage, but was still able to be driven. The vehicle was taken to the dealer and the error codes revealed that the vehicle was not in a crash, which is possibly why the air bags did not deploy. A police report was filed. The current mileage was 200,552 and failure mileage was 200,500.
While driving 55 mph the consumer hit a deer. When getting out of the vehicle the owner notice a fire in the engine compartment. No report of air bag deployment. As a result the vehicle burned to the ground. No injuries reported. Please provide additional information.
I have a 1996 Dodge Grand Caravan and my airbag light stays on, horn and cruise control has gone out. I have 3 other friends with the same problem and I feel this should be a recall fix if so many other same year vehicles have the same exact problem. I even found a website with many others listed having the same problem. I have recently returned from kuwait in the middle East and when I began driving my van again this problem was identified. This is definitely a safety hazard. Please let me know if I can take to a dealer near me to have fixed free of charge?
Chrysler's improper action on air bag recall #02V293000. When symptoms appeared 2 years prior to this recall, the dealer replaced both the clock spring and air bag, based on Chrysler's best service information. At the time I complained to a regional service representative stating that air bags rarely go bad and only need to be replaced after activation. He agreed by compensating half of the total repair cost. Lo and behold this recall shows up identifying this safety issue. I submitted the proper paperwork to Chrysler to participate in the recall and they denied the air bag portion of my repair stating it was not part of the recall. I feel total consideration should be given to the entire repair as this was their original solution to this safety issue. I felt my hands were tied at the time of repair because I wanted the safety of having the air bag for my family and was actually afraid of accidental deployment. You should direct Chrysler to provide full remedy qualified participants in this program. Do not allow them to shirk this obligation.
- Columbia, SC, USA
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I own a 1996 Dodge Grand Caravan ES. I bought it used with 85000 miles back in 1999. Recently my airbag light came on, then the horn stopped working (but would sometimes sound when making turns), the cruise control stopped functioning. This was over a few 2-3 month period this past summer. I asked a mechanic about it, he said it was a recall item from Dodge. I called the Dodge dealer where I bought the van, and they said "they were unaware of any problem with the electrical spring" in the steering wheel. They charged me about $200 to replace the part. Yesterday I heard on the radio it is a recall, so I want to hear it from you. Is it a recall? if it is, should the dealership refund my money that was spent replacing the part. I think they knew about the problem/defect all along! thanks, louis.--- dims 11 IVOQ entry posted after 12/12/02 cut-over to artemis-----769734.
Air bag light was on constantly indicating clock spring failure according to dealer. Wants to be paid for fixing this defective part. Scc **dimsii IVOQ entry posted after 12/12/02 cut-over to artemis****770792***
Clock spring has failed (diagnosed by dealer). This is not covered under extended warranty. I feel that this is a safety issue that should be covered by the dealer. It appears that this is a somewhat common failure. Request that this matter be looked into as the cost of repair is somewhat high at $88.06 for the part and $136.80 for labor. I think that this item is currently under investigation. Thank you for your help. * scc ***dimsii IVOQ entry posted after 12/12/02 cut-over to artemis****750168
The airbag light began coming on and staying on. Also the cruise control stopped working after working intermittently for a month. The clock spring was replaced. This was recalled on many 1996 but not our series. **dimsii IVOQ entry posted after 12/12/02 cut over to artemis**770848
Consumer states while driving hit a bump in road and both driver and passenger side airbags deployed. Consumer states as a result vehicle was totalled.
Air bag light will come on and stay on after taking it to the dealer. Dealer noted that clock spring in the vehicle will have to be replaced. Horn would not operate.
Ea 01 007/air bag clock spring failure: Horn / cruise control are inoperativ, and air bag sensor light remains on while driving. Dealer / manufacturer have not been notified at this time. Provide any further information.
While driving horn and cruise control stopped working. Took to dealer, and they said that clock spring needed to be replaced. Also, airbags won't deploy. Consumer was worried about this being a safety problem.
Ea 01 00; malfunctioning of horn and speed control, and air bag light remaining on. Dealer / manufacturer were not notified at this time. Feel free to provide any further details on this matter.
Service engine light on for the 4th time since July 2000. Airbag light just bee fixed, now door is stuck open and has to be closed from inside. Windshield wipers come on of their own Accord. Get it sorted Dodge.
A D V E R T I S E M E N T S
- Springfield , OH, USA