This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Local Chrysler was contacted to investigate reason air bag light remains lit constatly, cruise control does not work, and horn does not work. Cost was $80 to trouble shoot, and additional $250 estimated to repair - I refused repair
Ea O1 007/air bag clockspring: Air bag sensor light remaining on while driving. Also, inoperative horn. Dealer notified. Feel free to provide any further information.
The clockspring assembly failed. The airbag light stayed on, the horn failed to work, and the cruise control would not work. I read a report in the newspaper on March 20, 2001 stating the NHTSA was looking at this problem in 96-2000 chyr. Vans. The vehicle was repaired at my expense.
When vehicle has been started air bag light comes on and remains. Would have to jiggle key in ignition and air bag light goes out. Currently, air bag light comes and wiggling key, does not turn it off. Horn & cruise control work fine.
Was driving vehicle when air bag would flash on/off before becoming solid. This problem affected the horn and cruise control. Have taken to dealership, and was informed by mechanic that clockspring was broken.
Airbag warning light illuminated intermittently while driving. Vehicle has been inspected and repaired by dealer. Consumer states it was due to a failed clock spring.
Airbag light stays on at all times which is effecting cruise control and horn. Neither item works because of air bag light. Have not contacted dealer. Please add VIN.
I first noticed that the airbag light on the dashboard of my 1996 Dodge Grand Caravan was on while driving through a parking lot. This first occurred on 7/3/2001. It went off after 5 minutes. The pattern of the airbag coming on started occurring more regularly and staying on longer. We took the minivan into koon's Dodge (falls church, va) on Saturday, July 14, 2001. They diagnosed the problem as a problem with the clock-spring in the steering column that had gone bad and had made the airbag go bad. They gave me an estimate of $800 to fix it. I asked them whether Dodge would pay for it since having an airbag go bad should not be an ordinary "wear and tear" item for any automobile. The assistant manager (scott) told me that his boss (ray rasado) would have to talk with Dodge on Monday, 7/16/2001 to see if they would pay for it. I called back on Monday and they said that Dodge refused to pay for it. Dodge had said it was not their fault that the clockspring had gone bad and made the airbag go bad. I then called Dodge myself and talked to their warranty department (jessica). After talking with her Dodge manager, she said that they would not pay for it. She said that there were no engineering problems with either the clockspring or the airbag. She gave me a case reference number of 8889836. I called koon's, the Dodge dealership, back and asked whether they were positive that the airbag itself was bad in addition to the clockspring. The reason being that a repair of the clockspring was approximately $200 versus $800 for both the clockspring and airbag. They again said that the clockspring had made the airbag go bad and that the airbag would not deploy unless it was replaced along with the clockspring. I told them based on their recommendation to replace the clockspring and airbag. The final cost was $816.37. I strongly believe that this is an engineering safety defect on Dodge's behalf. The consumer should not be put at physical risk for this.
Air bag light has come on, and horn has failed to function. Dealership has not examined vehicle. Please provide any additional information/attachments.
A D V E R T I S E M E N T S
- Fond Du Lac, WI, USA