This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The fuel tank pipe filler neck has broken. Dealer has been notified. One or more of the plastic hoses exiting the plastic fuel tank were leaking. The replacement parts are no longer available. Daimler Chrysler replaced with steel tank and fuel lines. The consumer states that he had to replace at a price of $740.78. Daimler Chrysler refused to reimburse. The consumer feels that the leaking fuel in the garage was a major fire hazard.
After receiving the first recall notice (96V-002) the repairs were made at the dealer, approximately 5 months later the fuel tank caught fire while being driven, and the consumer believes that the initial repair was done incorrectly or was not done at all the consumer is requesting compensation for the losses sustained. Nlm
Chrysler Corp notified me to return my Dodge van for fuel filler tube recall service. I made an appointment with arrigo Dodge, an authorized Dodge dealer, to perform the service. After three months waiting, mark norman scheduled my recall service. Mechanic number 269 performed the recall service on 6/7/2000. I received my van on 6/7/2000 and proceded to fill up an empty fuel tank. When the pump's auto shutoff engaged, heavy fuel overflowed under my van. I looked under and saw fuel spilling from a juncture of the fuel tube and two connecting lines from the fuel tube to the main gas tank. This has never happened before during my ownership. I immediately returned to arrigo Dodge's mark norman to complain. He allabied with "...let everthing seat into place. Drive it for several tanks of gas." The leaking never corrected itself and the fumes radiating from the fuel filler valve continued. Excuses have continued for 17-months. I have been passed back and forth between arrigo Dodge and chryler Corp's customer relations for months after I realized arrigo Dodge was stonewalling. Arrigo Dodge also fired my first service writer, mark norman. I went and paid for an independent Chrysler dealer to locate the problem area, just to have confirmation where the leak was originating. I have dates & summaries of my honest efforts to resolve this service fault. On 11/8/2001, I was blatantly lied to by service manager, orlando ferrer, and decided to use other alternatives to correct this service blunder.
Filled the gas tank, drove home and parked vehicle in the garage. Smelled gas, pushed car out of the garage and ther ewas no evidence of gasoline leakage. Took car to the dealer, and was told that the nipple to the feeder line had disintegrated.
- Lancaster, PA, USA
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Vehicle was recalled for the fuel filter and the fuel pump. The vehicle has been leaking fuel. The dealer has been made aware and has replaced the fuel tank. (95V-234).
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- Dafter, MI, USA