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- San Bernardino, CA, USA

I have an open safety recall on my 2021 Dodge Durango R/T. Upon receiving the paperwork in the mail I brought my car to a dealer to get it assessed. During that appointment, it was decided that I did need the recall part to be ordered and replaced. The dealer sent me on my way. I called back today to get an idea of when this would be performed and unfortunately, they said Chrysler did not have any parts available and that my part had effectively no ETA on it. I called Chrysler Customer Care to see what they could do in helping me locate the part. The service person on the other end of the phone told me that the car was safe to drive and there was absolutely NOTHING they could do for me and that I would have to wait. I then informed the service person I used to be a manager of a parts department for the CDJR brand and asked about the program that Chrylser has to expedite parts for customers. I have first-hand experience dealing with the expedition team and they always pulled through when I had my customers call in the past (less than a year ago). They would be able to acquire a part that had no ETA and get it to me usually within a week which was incredible for the safety needs of (at the time) our customers. The service person then informed me they had no idea and reiterated that there is nothing they can do and the vehicle is safe to drive. I need to put this complaint in because I have an open safety recall on my vehicle and the company that owns the recall and the part can not give me any estimation of when it will be taken care of and it is to be taken care of in a reasonable amount of time. I don't know who defines what reasonable is but having no estimate at all is certainly not justifiable. This recall is holding back business and personal driving because we as customers do not feel safe driving these long distances knowing that our vehicle could kill us or someone else due to this part flying off of our car and causing an accident with little to no warning.

- Saint Albans, VT, USA

I was driving on the freeway in clear weather, no traffic, and smooth driving. Suddenly, the rear spoiler made a loud sound and broke free from the vehicle. While it was falling, it also broke off a large portion of the rear wiper, and both rear wiper and rear spoiler crashed onto the freeway behind me. All I could see was a small hose and a wire hanging out the back. I pulled off the freeway and took pictures of my mileage as well as the affected areas of the vehicle. Dodge has a recall for this exact problem on some VIN's of the same model year as my vehicle, but my specific VIN is not covered by the existing recall. The existing Dodge recall reference number is Y73.

- San Diego, CA, USA

2021 Dodge Durango R/T power liftgate fails to recoil when an obstruction is met before latching. The liftgate will squeeze upon object and try to latch and then it just stalls. The problem has been demonstrated over and over again at two different dodge service centers. It has been replicated by technicians in the field. FCA Corporate is aware of my complaint. The field representative said this is normal. If this was a child-??s hand or an animal-??s paw, it would be crushed, until it stalls. The owners manual clearly states if anything obstructs the powerlift gate while it-??s closing or opening the liftgate will automatically reverse to the closed or open position after multiple obstructions in the same cycle to liftgate will automatically stop and must be opened or closed manually. This happens on the first attempt not multiple attempts. There is nothing in the owners manual warning customers about this safety hazard. I am not excepting the answer this is operating as designed. This needs a full investigation and should be a recall on all dodge vehicles which my understanding is manufactured after 2011 until present, according to service manager. This can be duplicated using towels rolled up, cargo liner sticking out of trunk, or other objects like a beach chair bag is how we discovered it. Furthermore, if in a parking lot or at home and you are going into store/home it looks liked it-??s latch. Your vehicle is liftgate is unlatched! You do get a warning message on dash obstruction detected, but the liftgate fails to recoil as it just try-??s to squeeze itself locked. Then it just stalls. FCA executive agrees the instruction do not line up with the way it-??s described to work. What will it take" A small child-??s hand, a dogs leg, or someone-??s fingers" Dealer said it was pinch sensors but now stated they are not the issue. It-??s a poor design with power lift gate strut. Vehicle was in shop for 45 days.

- Galloway , NJ, USA

The rear spoiler detach while driving

- Metepec, Mexico, TX, USA

I purchased a 2021 Dodge Durango GT from arrigo Dodge- ft pierce on 12/31/20. The picture they had in the advertisement shows a sport hood. The vehicle was in another county so they delivered it at night to my home. Before purchasing it, I asked the manager to double check to make sure the hood was in fact the sport hood in the picture advertised. He called & checked and confirmed that the hood was the sport hood. It was delivered with a different hood. I believe this is false advertisement. I want the hood that they promised me. Now the even bigger issues. I was washing my vehicle when I discovered a crimped rubber part along the driver's side passenger door. Then a paint defect around the window. Then the door being crooked and not lined with the vehicle. With all the damage to the door, I believe there was trouble on the production line. There is also a piece missing on the driver's door panel at the latch to open the door. The part is not there. The bolt is exposed. On the passenger side front door, when opening, there is a black hose that covers electrical wiring. That part is pulled away from the vehicle and the wires are hanging. I paid $49,000 for this vehicle. It is clearly not put together well. It has defects everywhere. Arrigo Dodge wants to try to repair it. These issues are not repairable, these are manufacturing defects. I am requesting a replacement vehicle with the correct hood as advertised. I did not spend almost $50K for a defected vehicle that they want to patch up. Please help me.

- Port St Lucie, FL, USA