This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The main control screen acts erratic while driving. A variety of outcomes happen all unprompted - apps and functions open and close, navigation maps bounce locations, phone calls place, radio stations change, volume adjusts, etc. The more worrisome part is the distraction of these things to the driver. And attempts to control the erratic behavior. If not also attempt to turn on, turn off certain aspects (air/heat included) while the system is uncontrollable. Upon researching it - the issue is widespread. Experienced by many others. Is known by the manufacturer that a factory had assembled central consoles with the wrong adhesive. Specifically one was used with a low melting point. When heated by the car heater, it delaminates the screen. Experienced first as some slight bubbling. With each reheat, the adhesive have liquifies again, creating the erratic response by the electronics if not perhaps other more worrisome damage inside the dash as it melts down. Some owners with savvy skills have disassembled the dash, separated the two parts that are adhered with the bad glue (screen and digitizer), cleaned out the adhesive, reassembled without the adhesive and found the erratic uncontrollable behavior of the center console resolved. Dealers quote $1000-$2000 prices to replace the unit, without providing confidence that the new one will be free of the same problematic adhesive. Forums are loaded with owners looking for solutions. Durango is aware. Operation of the vehicle is affected. Drivers distracted. Please look into the issue. It seems both a safety issue and an ethical issue not to fix what is clearly a simple quality issue that has become a profound distraction for so many. This complaint portal does not allow for us to upload videos, but we'd be happy to provide them.
The racetrack and the tail light do not work at all. I went to get my Durango inspected and they couldn't do it due to this issue. There was water coming out of the hatch when a mechanic was looking at this problem. I was told even if I spent a lot of money to fix it, it probably would repeat itself. My car has not been inspected for over month due to this issue.
10/28/2024 National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation Subject: Report of Safety Issue - Dodge Uconnect Radio Malfunction The infotainment system in my Dodge vehicle, equipped with Uconnect radio, has malfunctioned, affecting safe operation. The radio-??s touchscreen has a -??delaminating-?? defect, as described by a Dodge technician, causing erratic, uncommanded screen activity, sometimes leading to unintentional actions such as an inadvertent 911 call. This random, uncontrollable behavior affects critical functions like navigation, radio, and climate controls, creating a significant safety risk by distracting the driver. The issue also impacts the rear-view camera when the screen freezes. The problem has been reproduced and confirmed by a Dodge technician as a screen delamination defect, who noted this is a recurring issue with Uconnect in Dodge vehicles. No other entities, such as police or insurance representatives, have inspected the component, but the dealership quoted $900 for repairs since my vehicle is no longer under warranty. Given that this defect is widespread and the financial impact is substantial, I am filing this report in hopes of a broader resolution. No specific warning lamps or dashboard messages indicated the problem before it began. The erratic behavior first occurred during normal operation and has continued intermittently. I believe this issue should be investigated as it presents a serious safety concern for Dodge owners. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The driver side headrest "deployed" and pushed the headrest to the back of my head. I was sitting in the driver seat and the vehicle was parked, and when I moved a bag from the front passenger seat to the middle row, the driver side headrest opened on it's own. I cannot compress the headrest together. My concern is this was a faulty safety deployment.
Radio screen delaminated and randomly pushing buttons turning functions of the car on and off, adjusting the climate you can-??t fix, calling people randomly. This is a very well known issue with these screens and should be a recall. Very distracting to the driver and you are unable to keep this from happening. Unable to control certain functions in the car. Has been delaminating for years but getting worse and more of a problem.
- Ottawa, IL, USA
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The screen to sync clock keeps coming up and I have to X it out to get back to my gps then does it again I have looked this up seems it-??s a known issue. U feel this needs addressing since I use my GPS all the time and this causes me to take my eyes off the road often
The sunroof bursted and shattered in what can only be described as an explosion. Driver and passenger were occupying the vehicle at the time the sunroof broke. The vehicle was operated in a standard manner and driven on a highway. The sunroof without having observed any cracks or dings shattered without warning. The resolving explosive noise scared both the driver and passenger, which in itself could lead to an accident if the driver had reacted differently. Some of the shattered glass fell on the occupants. The majority of the glass from the sunroof lifted off and crash down on the road behind the vehicle. The drivers brother was able to witness in his rare view mirror the moment when the glass lifted off and flew over the back of the affected vehicle. There were no vehicles driving behind the affected vehicle at the time, but the glass could have created a safety hazard to people behind and in the vicinity of the affected vehicle. The problem has not been reproduced or confirmed by a dealer or independent service center, but so far to the knowledge of the owners or the affected vehicle a comparable situation has not been a reported issue at their preferred dealer. The damage is still being dealt with and at this time has not been inspected by anyone. Again the sunroof bursted without any warning signs. There was just suddenly a bang that can only be compared to a gun shot.
The 8.4 inch Uconnect system will malfunction causing it to randomly press things on the screen. This can cause it to raise the temperature to HIGH with you unable to turn it off. In doing so can be detrimental to the driver because they then become distracted from the road due to the incredibly high temperatures. This is happening for all 8.4 Uconnect systems across all models.
The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.
On multiple occasions and at multiple gas stations, whenever I insert the nozzle and fully engage the trigger, the pump shuts off. My options are to either partially depress the trigger and run the pump at about 1/4 speed or turn the nozzle counterclockwise over 90-degrees. After posting this matter, I've learned that this is a very common defect with the Dodge Durango that has yet to be addressed with a factory recall. My concern is that this could create a longer term safety issue if it not taken care of. My concern is that something may be wrong internally with my tank that could lead to possible leak down the road that I would never know about until its too late.
Rear taillights. The outter section that is lit around, one small section of leds are not working, very common on all the Durangos. Dodge dealership won't pass my inspection. It has nothing to do with brake lights. This should be a recall
The touchscreen continuously freezes and displays a prompt about adjusting the clock settings. The screen pops up repeatedly and beeps making the rest of the touchscreen functions unusable.
I noticed an air bubble looking thing on my radio screen. You can see it in the attached video which is just one example from recent. Then my screen starting doing things on it's own. Changing from on thing to the next on it's own. I spoke with my mechanic who was having similar issues and told me about a group he is part of because there are so many people with this same issue. The screen is delaminating and causing what people are referring to as ghost touches. I think this is a safety hazard because it is distracting to have your screen changing constantly. It will make phone calls on it's own, change from heat to AC and turn the fan from high to low. Having your AC blasting in the middle of winter is no treat. Having your heat blasting summer won't be great either. This is a safety issue as well. This is all controlled by the screen. Imagine someone has epilepsy and this crazy screen causes a seizure? I have contacted Dodge and my local Dodge dealer. Nobody wants to acknowledge the issue because I am out of warranty. Warranty or not it's a safety issue that needs addressed before it causes someone to go off the road due to distractions of the radio doing whatever it wants and controlling all kinds of things in your vehicle. I know I am not the first person to reach out or report this issue. I really hope there is something that can be done before someone gets hurt. Thank you for your time and consideration. I wasn't able to get the filed uploaded for the video but when I hear from someone I will try again.
My 2018 Dodge Durango radio screen is delaminating from the top of the screen working its way down the screen. The screen also freezes up. To the point where the screen is stuck on even when the vehicle is off. When the screen is stuck I can't control any settings, radio, navigation, back up camera won't show, I can't answer the phone hands free. I'm afraid is draining my battery when it stays on like that, I have to disconnect the battery just for the screen to shut off. The adjust the clock notification constantly pops up on the screen. Its unsafe to have to keep disconnecting the battery in an effort to save my battery. It's unsafe to have to take my eyes off the road, to press the button to close out the adjust clock notification. It's unsafe to not have access to my back up camera to check my surroundings. It's not safe when you have no control over your thermostat. It's not safe to not have access to handsfree function when answering a call. The problem has been diagnosed by the dealership, and they say I need to replace the whole radio. The first appearance of the problem was around January of 2021, that's when the screen started pealing, then the adjust the clock notification started popping up during the summer of 2021 and the screen freezing and won't shut off started January 2022.
The display screen seems to be separating from the internal screen. The this separation is causing touch input that is not done by me. It causes random changes including the display of the back up camera while driving in a forward motion. This can be alarming to the driver as it makes you think your vehicle has come out of gear into reverse as well as serve as a general distraction. The first few times it happened to me, I slammed on breaks in traffic almost causing an accident. The dash/console also randomly reset itself.
Since the latest update the radio will intermittently without notification reboot which will also occur when using navigation. It also has caused the vehicle to display a blue screen when in reverse. With the blue screen displayed the driver is unable to see objects, pedestrians, or vehicles that maybe in their path of reverse travel. Rebooting while driving causes an unnecessary distraction to the driver especially if the driver was relying on navigation while traveling in an unknown area. This happened in a previous radio and was subsequently replaced.
This has happened multiple times to me and has recently become a daily struggle. I seem to believe the electrical panel behind the dash may have a shortage of some sort. I can be stationed at a light or moving and my screen displaying the odometer will completely turn white. Some times it slowly fades away and other times just completely goes white. This happens while I'm in motion and I literally have no way to monitor my speed, other than rely on my RPM's. today, 6/22/2020, I was traveling through my neighborhood and the dash was displaying fine. I come to a stop to turn and my display begins to fade. I am not going faster than 34 mph. Eventually, the display turns completely white and my screen for the radio reboots. I purchased this vehicle used with 10K miles on it. Now I wonder why it was traded in so early.
A D V E R T I S E M E N T S
- Dublin, OH, USA