This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is definitely something wrong with the headrests on the durangos. I was vacuuming my seats and i used the passenger lever to push it back and the headrest on the passenger side popped out and now the clips are broke & it wont pop back in. They definitely need to look into the headrests and fix this issue.
The front passenger side headrest Safety mechanism deployed as I was driving down the road and upon looking at it, a piece inside is broken. when the headrest deployed, it hit my passenger in the head, pushing him forward and give him a headache it came out so hard and fast I brought the car to the dealership today, 9/3/24 they said other year, Durango have a recall, but my year is not one of them there were no warning lights.
The AHR system for the passenger seat failed. While sitting in the school line for one of my kids, the passenger headrest (AHR system) malfunctioned and protruded forward. If the force behind the protrusion would have hit someone it could have caused a concussion, if it would have been the driver, could have caused an accident if in motion. Having issues with Dodge warranting for the repair, have had dealership look at it, said it needs to be repaired, and I am currently working on a case with Dodge itself. No warning lamps were on and have not came on since the issue. This is a manufacturing defect and should be covered under the X88.
I was sitting in my car in the car line to drop my children off at school and the passenger seat headrest busted open and scared us 3 half to death. Luckily no one was sitting in the passenger seat, I believe if someone was it would have caused a severe headache and neck pain. I'm so fortunate it did not happen while I was driving either, who knows what my reaction would have been. Apparently this has happened to other vehicles including Dodge Durangos which is what I own. I took it to the dealership like Dodge customer service informed me to do and they weren't sure why it busted open and can't compress it back. The whole thing has to be replaced, $1,200. Dodge customer service doesn't feel like it's an issue and won't replace it. I've had a hard time getting any information from Dodge customer service and I can't seem to get them to call me back. My car has not been wrecked and this is definitely a manufacturing defect that needs to be addressed!! There was no warning at all that this was going to happen and no lights have come on in my car to let me know it did. Dodge needs to put out a recall on the headrest.
While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.
- Archer, FL, USA
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The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.
Unknown. My son hit the front passenger headrest with a toy and the headrest deployed. I was in the front passenger seat at the time this happened but it did not hit the back of my head.
SUV was parked not and overnight my passenger seat headrest "active head restraint" activated and opened up. I contacted Dodge/Chrysler Headquaters and they stated a recall was found for this safety feature but my vehicle VIN was not part of the recall. I should not be responsible for repairs. I know first hand how important safety features are needed on vehicle and how they save lives when working/used properly. I'm an FARS FL Analyst currently contracted with NHTSA
The active headrest restraint deployed in the vehicle with no collision. It deployed randomly. It looks like there is a broken part inside the headrest. I just bought the car. I have complained to the dealer because it wasn't like that when I test drove it but I saw it after I bought it and was driving it home. Could have happened during the final detailing.
On May 18, 2021, I got in my vehicle and was securing my seatbelt when I heard a really loud noise and felt something brush my head. I got out of the vehicle, walked around and inspected as I was not certain what it was. When I opened the rear passenger door, I noticed the headrest had deployed on the driver's side seat. The car was not in motion - it was not even on. This is a known defect, however, according to Fisher Chrysler Dodge Jeep Ram, our vehicle is not one of the ones affected, yet this still happened. It is at the dealership to be repaired. Dodge has been advised of this incident.
The contact owns a 2018 Dodge Durango. While driving 35 mph, the front driver's seat independently reclined backwards. The contact coasted the vehicle to the side of the road and attempted to recline the seat forward, but the handle failed. In addition, the contact stated that the seat failed to slide forward. The vehicle was taken to stevens creek Dodge Chrysler Jeep Dodge Ram (located at 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) where it was diagnosed that the seat was forcefully pushed and caused the cable to detach. The cable needed to be replaced. The vehicle was not repaired. The manufacturer was notified and provided a case number. The approximate failure mileage was 2,347. The VIN was not available.
Dogs in vehicle in front passenger side and rear passenger side. Dog in front may have come in contact with switch or control back\lombar seat rest opened to fold open to rear ( sleep position ) front back rest trapped and crushed dog sleeping on rear passenger side, required emergency stop on highway to attempt to locate seat switch in order to release dog from position. Dog ( 48 pounds ) suffered major injuries, internal bleeding and liver damage due to rat trap like setup or front seat violent motion towards rear and no safety restraint mechanism to prevent seat from pinning rear passengers in place. Will submit civil court case to recover losses and medical fees for injured pet. This vehicle presents a major safety hazard considering there are no safety mechanisms preventing the front seat from opening in such a manner. Have owned lots of cars and have been driving with dogs for 25 years now and never come across something like this before, will get rid of this vehicle asap
A D V E R T I S E M E N T S
- Lucas, KY, USA