This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.
The contact owns a 2018 Dodge Durango. The contact stated while the vehicle was stopped at a red light the front passenger-??s seat headrest air bag inadvertently deployed. The vehicle was not involved in a collision. There was no warning light illuminated. The contact was able to continue driving to her residence. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximate 21,000.
- Fort Myers, FL, USA
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- Atoka, TN, USA