This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lost power steering after I started vehicle after driving. It happens to remove power steering unavailable code after restarting vehicle several times and power steering returns. I believe it may be something with ABS as the ECU and EPS is all connected. If something is off then it goes into limp mode. ABS was resetted and worked fine and not needing to replace the entire electric power steering. All started when I had 88K miles. One time the steering wheel locked on me while I was driving over a bridge with snow and ice on ground.
Electric Power Steering failed at 3 years (2020) as of this date (6/2023) no repair parts (paid for years ago) can be had. Even junkyard parts are VIN-coded making them also useless.
I took my 2017 Durango RT AWD in for my steering rack locking up on me while driving and after being parked out in the cold for about 10 min. The two technicians working on it did there multi point inspection and stated that my CV boot had a slight tear and needed replacement as the gears had sediment but were not able to recreate my issue as no codes came out minus a message stating Steering Rack was hot and was limited. A few hrs later they called and said it was done and when I picked it up after paying over $1000 I was not able to leave parking lot because the steering was locked. The brought out the techs and tried to get some codes with no luck. I did even ask to see the old CV boot to see what happened and they told me that they could not show it to me because it was a core they had to swap out. Either way, they told me that the worst thing they did not want was that I needed a new rack and pinion and was looking upwards to $5000 with labor($2K for part alone). It took me about 20 min in their parking lot moving forward and backwards until it unlocked on me. Essentially, I made it home 45 min later fighting with steering which locked up on me while driving almost crashing into the bridge rails on certain occasions or other obstacles as I had to get to the median so I could turn the wheels back in order to warm them up or vehicle to warm up as I was driving in cold weather. When i got home i looked under the vehicle and noticed the passenger steering rack boot cover being really stiff. I waited an hour and cut open the boot and noticed water had accumulated and there was lack of grease. Purchased another dust cover boot for $50 and cleaned and lubricated the steering rack and lucky that has stopped my issue for a while but keeps locking the wheel momentarily.
Started car and got a C2217-00 code Electic power steering module internal. Electric Power Steering is disabled. The part is unavailable. Making the vehicle useless. Can't use a used part, the VIN is programmed into the unit, on starting you get a VIN mismatch error and the Electric Power Steering is again disabled.
- Buckhannon, WV, USA
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Driving car on freeway when the computer locked up system of AWD and sensors. The back tires would not turn and car started to jerk and slowed down. The dash board lighted up and all sensors said off off off. The mileage speedometer changed to kilometers and the mapping screen had the car going in a circle. The steering wheel was stiff and cars where passing me by. The car made a clunking sound when it first happened. I got scared trying to figure out what to do. I slowly got out of traffic and off the freeway to park the car. Had the tow person come and we hard time getting it to stay in neutral. I had to stay in the car so it would not shut off. When got it to dealers for repair the repair place said the computer must have reset itself and they could not find anything wrong"? I feel this is a big problem" this should be looked into as it could be life threating when driving along and the computer takes over like that and you have no control of the wheels. My tow person saw what it was doing also not just me. So I know it was happening. Something is wrong with that computer system where it just shuts down like that. It has done it before on a smaller area of just the high beam controls but this time it was the whole driving mechanizm. Please look into this problem. I would like to see a new computer or something done with my car so it is safer and more reliable. Sincerely, Jan milos
The contact owns a 2017 Dodge Durango. While driving 65 mph, the vehicle stalled, the engine seized, and the steering wheel was difficult to turn. There were no warning indicators illuminated. The contact was able to restart the vehicle. The vehicle was taken to hunter Dodge Chrysler Jeep Ram Fiat (located at 1130 auto mall dr, lancaster, ca 93534, (661) 948-8411), but the failure could not be duplicated. The contact stated that the failure continued. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 20,500. The VIN was not available.
I had put the 2017 Durango and the shop about 5 times for the same thing and they said the warranty was out and it couldn't be fixed and I didn't understand that for the same thing over again they keep messing
The contact owns a 2017 Dodge Durango. While driving 75 mph, the steering wheel seized. The contact had to use extra strength to steer the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 34,104.
Our 2017 Durango with 3000 miles, had an engine light for overheating, quickly thereafter an engine light popped on, transmission light popped on, all gauges then ceased to operate and the car turned off as we were coasting down hill (luckily into service station). The transmission is a dial and then putting it in neutral becomes an issue for the tow or to push it. The engine starting knocking terrible.
A D V E R T I S E M E N T S
- North Pole, AK, USA