This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Both second row seat belts failed. The dealer comment is that both retractors broken. The seat belts failed within 3 years, but outside the mileage restriction for warranty repair. The vehicle is predominantly for business travel, with limited second row passengers, and averaging 25K miles per year. A Dodge case was opened on my behalf, but I was informed that the vehicle is out of warranty and no action will be taken. The parts are roughly $250, but labor to install them is substantially more, as the interior has to be disassembled. It is unreasonable for seat belts to fail with 75,000 miles on the vehicle, and under 200 uses.
- Mint Hill, NY, USA
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- Mint Hill, NY, USA