This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Just bought the vehicle two months ago and have had to replace multiple things on the vehicle. The first issue was the diming lights and passenger window rolling down while driving along with remote start not working got that fixed now the car wants to turn on when it feels like it. It could be working for two weeks straight then you go to turn the car on after just turning it off five minutes prior and it does not wanna work you mess with the wires, try to jumpstart the wires and unhook the passenger seat heat and adjuster then it starts..
Car started leaking coolant underneath. The dealership told us the lines that control the rear heat are leaking. And it-??s a major job. $ $3100 we were told. The coolant lines are back ordered and have had it for over 5 weeks and still not fixed. That is ridicules for a vehicle with only 74K-??
The sunroof spontaneously exploded and shattered all over while driving on the highway at approximately 65 miles an hour. Mother and child were in the vehicle. The sunroof was opened on "vent" position. The sunroof cover was also opened (cover inside the vehicle) Mother and child sustained minor physical injuries however, this could have been a major much bigger accident with many other vehicles on the road involved.
When driving on the freeway I went to accelerate the car then begin to accelerate by itself even when I was hitting the brakes it would not slow down. Finally after a few seconds it slowed down. About a week after that started feeling like the transmission was having issues. Now I cannot drive my car. And this happened about three times with the acceleration of the car doing that by itself.
- Helendale , CA, USA
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When driving the vehicle there is loss of acceleration and doesn't go faster than 10 miles per hour while I was on the freeway. I had to pull over to a stop on a busy freeway with 4 children and myself a single mother. I was scared that I may be rear ended while on the freeway. I had it towed to the dealer and they said it was the transmission.
When shifting the vehicle it says -??service shifter-??. Once again I look up this issue on the web and hundreds of others are saying they have the same issue with jeeps and a variety of dodge vehicles.
On January 6, 2020, I placed my 2017 Dodge Durango into park in my home's driveway and exited the vehicle, leaving the empty vehicle idling. Approximately 30 seconds later, the vehicle slipped out of park and into drive and rolled away, forward, into my garage, causing significant property damage. I have the incident recorded on video, but I am unable to upload it to this website. I will happily forward it by email or other means if requested. I also have photos of the garage damage. I am aware that Dodge/Jeep/Ram have had this issue with the dial gear shifter slipping out of gear resulting in rollaway incidents. No recall has been issued and this is a very serious safety concern. I have three small children that thankfully were not near the vehicle when the incident occurred. Consumers should be made aware that this issue with the dial shifter remains ongoing and a recall should be issued by the manufacturer. I have called Chrysler's corporate office to report this issue but to date, no one has been in contact with me regarding this issue or the immediate repairs that are necessary.
Yes, I helped I think solve the reason for a crash I saw today in rego park, nyc there at 99 St and 63 drive there with an undercover nypd van and a white car being smashed there by an nypd van en route there speeding through a red light. Yes, I told iab there of the nypd that like I believe that the horn on the vehicle there the dark undercover nypd van there speeding through the light there on 99 St and 63 drive there was not loud enough with the sirens there, the operator of the black nypd van there undercover just used his red lights and like a small sound there. They should use louder sounds than that and a louder horn I told the iab there of the nypd there. Yes, when I saw it, I was stunned there and was the first to dial 911 there and told the 911 operator of the nypd there on 10-8-2018 around 1 pm "I think one of your nypd cars was in an accident..." yes, later on, I think I found out the error of the nypd officer in the black van there, he did not use loud enough horns speeding I think North on 99 St there by 63 drive there causing him to smack right into the white car there that badly. When the street had cleared with the fdny and ems and the nypd 112 were just there, I found all mirrors and though somebody got injured there at the scene. I did not think of this at that time so even if I saw the nypd 112, I pointed them to the crash there, I would not think this back then. Yes, indeed, the horn on the vehicle there of the undercover nypd van was not loud enough when the officer was speeding through the red light there and like he smacked into the vehicle there. Bad enough damage there.
Complaint involving shifting problems. When I get in my car and I put in drive the light starts flashing and my vehicle does not move. I have to put in park turn off the vehicle and turn it back on and do it all over again until it finally catches the gears and lets me drive off. I also have the same problem when I put the vehicle in reverse. The light that flashes is the one above the shifting nob.
When the car is put into park and you exit it will sometimes still drive forward. When switching into reverse or park the car sometimes locks up and wont more. The rpms go up but its still as if its in park. I had to put my car into reverse to try to avoid an accident and the transmission would not engage into reverse. My wife was removing groceries and the car started to move forward. She had to get into the car and press the break. These conditions have happened when the car was at a stop or parked. I have started to record when it happens if it is safe to do so. This has happened on different occasions. It also has happened since I purchased the car..updated 12/13/17 see also ODI 11048876. Updated 9/13/18
Burning smell coming through the vents during engine operation above 4000 RPM. It is consistently happening since brand new and now at 10,000 miles. The vehicle has been to the dealer 4 times for various other reasons and this was reported every time. Dealer advised us to leave climate control on recirculation. There is also a different stronger exhaust smell that comes into the vehicle when idling for S long period of time. This happens inconsistency but is so strong that it makes the occupants sick. We have been unable to duplicate this smell for the dealership service technician. Dodge customer service has been contacted regarding these issues.
My brand new Dodge Durango SXT 2017 was stolen at a service station. I got out of my car that was on and locked. This person used some type of device to open it without the key. It is 36 days old.
No accident happened yet but I believe one will. This car is equipped with a rotary transmission selector for drive by wire transmission and has an auto engine stop start feature. This start stop feature can be disabled after the vehicle is started, but cannot be set by default to disable this feature. I understand the fuel saving issue, however but many of us have been driving for many years and we do a lot of things unconsciously because these activities are so common to us. When this feature is activated and you come into your drive way, your garage or a parking space and fully come to a stop, the engine turns off and all goes quiet. Subconsciously because of a lifetime of driving experience, you think the car is off, your travel is over and you are ready to exit the vehicle. You start to open the door and release the brake pedal and the vehicle immediately restarts and moves forward. If a child or someone else or a building wall is it front of the vehicle, a serious accident could happen. Please rethink this. It is not an intuitive process when we have years or decades of a different driving experience. We think the car is off, safe to exit. We need a way to default disable this feature rather than default enable. I know there is an investigation regarding death or injury with regard to the transmission on these vehicles, specifically a claim that vehicle could move with selector put in the park position. I wonder how many accidents were result of drivers thinking the vehicle was off and then it moved. It may be embarrassing and not be admitted to.
A D V E R T I S E M E N T S
- Pontiac, MI, USA