This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On my 2017 Doge Durango RT the -??Racetrack-?? light has failed and created a safety issue for my vehicle. The LED light on the hatch has failed from poor manufacturing and has allowed water it get into the light shorting out the whole taillight. This has not only made a running light not work while I-??m driving, but has caused the license plate light and the rear backup camera to fail. This is an over 1000 dollar repair. I will replace it for the safety of my family and those who drive on the roads with me. I have seen many other dodge Durango of the same model years that have a similar problem. There is a large online community who report the same issue. I hope this issue has not caused an accident for anyone else.
The vehicle has a rear parking assist function. Via a Uconnect (touchscreen) system, the function can be enabled or disabled. The Uconnect system allows the operator to select whether the function will provide an audible warning or brake automatically if an object behind the vehicle is detected by any of 4 sensors installed in the rear bumper. The function can also be enabled or disabled via a physical button below the Uconnect system. I purchased the vehicle new and have owned the vehicle for 3 years. I have towed boats many times. Until recently, I was able to successfully use the touchscreen or physical button to disable the function when backing up with a trailer connected. Now I cannot disable the function or braking via either method. It appears to turn off for about 1 second before turning back on. I've tested in various conditions such as park/neutral, with/without a trailer, etc. to no avail. I thought I would try resetting software in the rear parking assist controller, so I disconnected both batteries and removed the proper fuse, but that didn't fix the issue. That got me worried because the failsafe should be that if the control system goes bad, the function should be disabled. I believe this to be true, because sometimes you need to back up to avoid collisions with irresponsible drivers, etc. If you are towing a trailer, you wouldn't be able to back up if the system failed. I understand about failsafe design from working on safety-critical aircraft computers. I reviewed the users manual and information online, and found that if connected to a trailer or exceeding 7 mph in reverse, the function should disengage. However, the function has NEVER, in 3 years, disengaged when towing a trailer, and I am unable to exceed 7 mph when towing due to the automatic braking. I tested this again by plugging a trailer into both factory-installed electrical receptacles provided with the tow package. I could not disable it. Other vehicle owners have the same issue.
I downloaded and successfully installed a recommended software update to my 2017 Dodge Durango this past summer. Since then I have noticed that I have difficulty shutting off the vehicle because something has changed in the timing of the the automatic shut-off and when I turn it off. I have occasionally started to leave the vehicle and found that I had not turned it off, but back on. This is an aggravation all by itself, but the reason for my real complaint was not discovered until I hooked up my trailer. I found that I cannot turn off or disable my park assist. When there is a near object such as a trailer, when I try to back up, the brakes lock on. I discovered this while in the middle of the road on a blind corner trying to back into a driveway. I live in the country so I had to go a mile down the road in order to find a place that I could U-turn. I then had to detach and manually park my trailer. I can tell you that was a little scary not being able to back into the driveway to get out of harms way. Oh, the best part, even though the software problem was caused by Dodge software engineers, I have to pay to get it fixed. The soonest appointment is 2 weeks from now. Between now and then I have to take a trip to Chicago and park where I know I will have to park in tight spaces.
While driving my 2017 Dodge Durango citadel (6980 miles) home from work, I had the adaptive cruise control set. I was in a steady line of traffic and cars lined up behind me. The truck started to steadily decrease in speed, there were no objects in the path of the vehicle and the car in front was at least 6 car lengths ahead. When I tried to accelerate the vehicle nothing happened when I tried to accelerate, I then attempted to brake, my brakes were not active as well. I placed my hazard lights on and attempted to turn the steering wheel slightly to move my vehicle from the road. However, at this time my steering had tightened and I could not move my vehicle. I ended up coasting to the right side of the road until my vehicle came to a stop. Nothing was working on my truck. I could not open my door or let my windows down. It was like I was trapped inside. Finally, I was able to get my windows down after 3 or more minutes. When the towing service picked my vehicle up, the back windows would not roll up and my lift gate opened by itself. We got the lift gate back down manually. However, the vehicle would not start. If you placed your foot on the brake, pushed the start button it just made a clicking noise. The vehicle is currently at the dealership and will be looked at tomorrow, 9/26/17. This could have been a horrible, fatal accident. Some type of investigation needs to take place into this matter. My son and I travel many miles a week and this would have definitely been fatal if we were on the interstate on an inside lane.
A D V E R T I S E M E N T S
- Hyrum, UT, USA