This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rollaway danger---we have an attached three car garage and I was parked in the larger 2 car section closer to the house. In early am on a recent morning, when backing out of my garage, I realized I had left something in the house. After backing out, I put the car in park, unbuckled my seatbelt and opened the driver door in order to go back into the house. As I was exiting the vehicle, I noticed that the car was still moving forward. I jumped back into the car and quickly hit the brake in order to stop its rolling forward. Unfortunately as I had thrown myself back into the seat! I was misaligned to the controls and I hit the gas rather hard which caused the vehicle to lunge forward. As soon as I realized what happened, I slammed on the break but unfortunately I still hit the garage (the single car garage). I was at an angle to the building which caused damage to the front left of the vehicle but also to the right side passenger door and attached mirror. As well as some damage to the garage also. This was a very scary situation for me but there's more. My husband was taking out the garbage that morning and was walking acrossed the garage toward the garbage can. Had he been 10 paces further in his journey I very likely would have hit him or even pinned him between the vehicle and the garage causing unknown harm to him but perhaps very serious. To be honest, this vehicle scares the crap outta me which is horrible considering 6 months ago I made a major investment in it I have a pristine driving record. We contacted Dodge and we've had someone inspect the vehicle with a letter response of "you don't know how to drive". given my driving record, I would argue that I do and given the known issues with possible roll awayon these vehicles I would ask that a fix be brought to market to make these vehicles safer!
Fcw does not work as explained in the Dodge manual. No warning to brake or brake jolt or stop of the vehicle. All I get from Dodge dealers 4 of them is we can't test the system and you can run into the car in front of you. I have it set on the most set on the most sensitive setting. This system is according to the manual work under 25mph to 1mph. The adaptive cruise works as described. I called there 1-800 number and all I get is the run around and that they can't test it. Its easy just drive and you will run into the car in front of you with no warning at all. I had a 2012 Durango and I traded it in for this feature. Please help
I live in northern New York. On the morning of 10/18/2016, my 11Y/O daughter buckled her 7Y/O sister in the back passenger seat of our 2016 Dodge Durango. Our 11 Y/O then enter the front passenger side and shut the door. The Durango then popped out of park and rolled down our steep driveway with our two daughters inside. My 11 Y/O had enough sense to jump to the drivers side and hit the brakes. The vehicle was not running and the keys were not in the vehicle. My daughter could not stop the vehicle and it went partially over a 25' embankment, as my wife was walking out door to get in the car. My kids were not injured and I credit my daughter for that by slowing down the vehicle. The local dealership has been great and is behind us 100% but Dodge has been less than helpful, and make it sound like there is nothing they can do. I'm not sure they understand how bad this could have been. Again the vehicle is a 2016 Dodge Durango with the rotary shifting knob. It was not running, no keys in it, and no one was in the drivers seat. My kids are terrified to ever get in that car again and my wife and I wouldn't anyway because it is unsafe. Dodge makes it sound like because the dealership found no fault codes there is nothing they can or will do. I call Dodge everyday and I feel they don't understand the seriousness of this complaint.
Original arbitration data to ncds: 1.Durango 2016 was purchased on 30 April 2016 with the forward collision warning system (fcws) with brake assist as an option. This and the adaptive cruise control (acc) system was app $2K as a safety option. www.Dodge.com/en/Durango/safety_security/. this website describes the feature. 2.attached file capture 6 and 7 describe the feature: 'fcws provides the driver the opportunity to be notified via audio or visual alert and if the situation merits, a level of braking to help slow the vehicle and finally if the fcws event begins below 26 mph, the system may provide maximum or partial braking to mitigate forward collision.' This information is from document downloaded from corporate website titled 2016 Durango om 4th.pdf page 229 /230 describing the feature. 3. I have attempted to resolve this issue for over 6 weeks through the Chrysler resolution center case # 29403021 working with penny @ 214-583-2188. She informed me that if the acc system is working then the fcws 'should' work because there are no error codes. I have taken this vehicle to both lithia Dodge in las cruces, nm and sunland Dodge in el paso tx where the vehicle was purchased. Service representatives from both dealerships test drove the vehicle and encountered similar situations in traffic consisting of potential collision with another vehicle but the system never provided audio/visual or limited braking assistance as advertised. However, Chrysler resolution's position is that if there are no error codes, and the acc works, then the system 'must/should' be working. That is not the case for fcws. Acc does work. Since then: 1. road demo conducted with vehicle and system doesn't work., 2. original cost of option was refunded. 3. prefer fault be fixed and will return rebate to dealer 4. files document the history of this problem.
The automatic start/stop feature fails to restart the engine after foot is removed from brake. The error message appears in the information system "cycle shift to park then recycle to drive". the D flashes on the dashboard and the D on the gear shift selector flashes. This normally happens at a traffic light but may occur during a short stop prior to turning or merging onto a street. This causes a dangerous pause that could result in a rear end collision by being hit from behind. There is a function button to disable the start/stop feature but the default position on engine start is on.
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- Tucson, AZ, USA