This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Dodge Durango. The contact stated that his daughter was in the passenger seat when she activated the push start button and the vehicle rolled backward while in the park position. The contact's daughter got out of the vehicle midway while it was rolling backward and sustained scrapes to her knees and elbows. The vehicle crashed into the neighbor's garage door. The rear windshield was shattered, and the rear fender and liftgate were damaged. No medical attention was received. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would reach out in 4 days. The failure mileage was 77,800.
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don-??t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
While driving my 2016 Dodge Durango limited, my check engine light came on, then the (ABS) light came on and then my battery light came on. Every light on the dash and system warning was lit up. Then they started flickering and then the vehicle died right in the middle of a busy city road during peak traffic. I have replaced the batteries thinking that may have something to do with it. I have had the alternator checked and it is good. I had to get it towed to my house and has been sitting ever sense with no power. I don't know what the issue is, but for a car to die in the middle of the road during peak traffic is completely unsafe and unacceptable. Plus I had only had the car for 2 months
- Jenks, OK, USA
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Vehicle turns off while driving. The ignition button goes to acc. The cluster board then says to press brake and put vehicle in park. This is happening more often it was periodically but now happening on every trip.
On 06/2018 I came home and pulled into our driveway. I put our Dodge Durango 2016 with 21110 miles in the park position and I then opened our garage door halfway open. I walked under the door and went into the house to get my wallet out of my pants which I was wearing earlier. It was a couple minutes later when my wife and I heard a big bang. We both ran out to the garage and saw the 2016 Dodge Durango SUV halfway into the garage. The garage door was stopping the SUV from gaining speed and coming into the house. It damage our garage door significantly and put scratches on our SUV hood and windshield. Luckily the garage door stopped it otherwise it would've broken down the wall and could've ran over one of our children or us or done so much damage. My garage door is damaged in our SUV is scratched up and fortunately it's not our life that was hurt. As far as the engine is concerned with you a knocking when we press the gas at first. Between first and second gear. Sound like a lifter is going or are bad
Parking at walmart parking lot put my car on reverse and the car roll forward and the shift knob was blinking. Then put the car in park and then reverse and still blinking and at the second time when I put it on reverse it work. That the second time that something like that happened. First at a red light on a hill car was on drive and roll back and the shift knob was blink. And I did the same thing at when it didnt go on reverse. I when to a Dodge dealer pay for a diagnostic and they didn't find anything the first time that happen.
When downshifting from 2nd to 1st gear, transmission does not shift smoothly. Exhibits a jolt forward, especially when coming to a full stop. Issue observed for several months. Issue was raised to the Dodge dealership service technicians over the course of several visits after experience the recurring issue. Vehicle has been in shop for over 4 weeks, no resolution. Service reps have observed the issue as well. Service technician referred to it as "bump stop". it is a consistently noticeable jolt most times when downshifting to 1st gear, especially on city streets when approaching a stop sign or red light.the technicians continue to try and reset the computer program and run diagnostics but nothing seems to be resolving the issue.
Transmission hard downshift from 2nd to 1st gear and vehicle lurches forward when coming to a stop and from 4th to 5th gear at times while up shifts at slow cruising speed it feels like it's bogging before shifting up to 5th. Downshifting 5th to 4th feels a clunk. Brought it to the dealer 3 river Dodge in pittsburgh pa when I 1st bought it they said all the software was up to date and nothing they can do for me. This seems to be a issue but I cannot get a resolution from dealer.I bought it September 27 2018 and problem still there.
The contact owns a 2016 Dodge Durango. While the vehicle was engaged in park, it rolled back and crashed into a tree. The air bags did not deploy. A police report was not filed. The contact sustained injuries while running after the vehicle and bruised both knees. Medical attention was not received. The vehicle was taken to trinity Chrysler Dodge Jeep Ram (1550 w springfield rd, taylorville, il 62568, (217) 824-3377) where the shift knob was updated. The vehicle was repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 40,000.
It was noted shortly after purchasing the vehicle that the car will shift really hard when downshifting from 2nd to 1st. The hard shift will sometimes cause a jerking motion in the car. This problem continues today. I have taken the care many times to the dealership. They have told me each time that either a software updated was needed or they could not replicate the issue. Please note the issue is not every time. The problem does come and go. Last Friday, 2/15, the car would not go into reverse. I would put the car in reverse and it was as if I were still in park. After a few tries, I restarted the car and it went into reverse with no problem. The next day Saturday 2/16, after I placed the car in park, I took my foot off the brake and the car lunged forward as if it were still in gear. I again restarted the car, this time a few times, just to see if the car would do it again. It did not. Yesterday, this has happened before and was taken in for service, a noise would come from the shifter knob area each time the brake was pressed. The know has been replaced once before by bob baker dealership. On top of these issue, the electronics have gone out on the dashboard where the climate control, radio, etc are located. I have an appointment to try and get this issues address at bob baker dealership. I have 20 pages of service history on this car, most of it are regarding the very hard downshifting.below I will mark the date the most recent issue happened with the car.
"takata recall" I've had several experiences with my 2016 Dodge Durango that was bought brand in June or July 2016 with 23 miles on it from a Dodge dealership. A couple months after it was bought, the car cut off while driving presenting signals of "pull over", "check engine", "power train" and more. The signals were flashing non stop. Once I pulled over, the car wouldn't start or move so I put it in park and contacted the dealership. My car was towed to the dealership and the dealership stated that the repairs lied with the computer chip(s). It was a simple update needed. My husband and I paid for that. In March/April of 2017, we experienced our car rolling into the neighbors yard while on and in park. Our home camera taped me getting out of the vehicle while in park (according to the rear lights) in my front yard on the grass and then the car moving forward of which the camera stopped recording at this moment. When I walked back outside to my car, it was rolling onto the neighbors' property. I had to run and catch it. In the later months of 2017, the gas lever stopped working. After pushing the gas button, it wouldn't open and still doesn't open, so we have to open the gas using the "string" or pulley in the trunk space of the Durango by lifting the lift gate to get to it. In December 2018, the car wouldn't start. Dodge towed it to the nearest dealership and a new battery was needed along with recall updates. January 2019, the vehicle's dashboard went out with no lighting or anything showing although the car was operable. It is currently still in the shop while my family of 5 is operating with one vehicle.
The contact owns a 2016 Dodge Durango. While driving 10 mph, the vehicle intermittently felt like it went into another gear and accelerated without warning. The vehicle was taken to teterboro Chrysler Jeep Dodge Ram (469 us-46, little ferry, NJ 07643, 201-440-0222), but the failure could not be duplicated or diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.
While decelerating, at approximately 25 mph, experienced a severe bump during downshift causing driver to lose temporary foot to brake pedal contact. Occurred in traffic approaching traffic light. Made dealer service department aware of condition. While road testing with advisor, I was told condition normal to vehicle. Attempted repair was re flash of transmission control module. Slight improvement was short lived, now worse than prior to re flash.
While driving the vehicle a message came up on the cluster "start/stop system disabled. Service start/stop system". shortly after there was another message "low battery mode. Some systems function reduced". I looked at the system health status and the battery voltage was at 11.2 volts. While driving the voltage continued to drop. I called the dealer and they asked me to bring the vehicle in to check diagnostics. While driving to the dealer the voltage continued to drop and the radio turned off and would not turn back on. When I arrived at the dealership the voltage was at ~10.1 volts. When I pulled the vehicle into the dealership service bay the service writer came over and we agreed to not shut off the vehicle as we weren't sure whether it would restart given the battery voltage. As the vehicle idled in the service bay the voltage continued to drop and the voltage was just over 9 volts when I got out of the vehicle. The vehicle was running and was in park. Parking brake was not engaged. A dealership employee got into the vehicle and was going to move it but the service writer asked him to leave it where it was until they determined which technician it would be assigned to. The dealership employee told me that he did not move the vehicle and did not take it out of park. I went into the waiting room inside the dealership and a few minutes later the service manager came out to tell me that there was an issue with my vehicle and that it drove into a wall in the service bay with no one in the vehicle. When I went out into the bay the rh front wheel had climbed a curb and the vehicle had hit a wall. Fca special investigation team reviewed vehicle and determined that there was no mechanical issue which would cause the vehicle to move on its own. No explanation was found for low voltage condition. Dealership has video of incident.
Key fob message key fob has left vehicle when vehicle is in motion, driving highway, stopped as well as parked. At times unable to get in to car. Other times when in vehicle the vehicle will not start. Also, transmission command in drive the vehicle will not go forward and in reverse the vehicle will not back up and when it does it make a noise.
The contact owns a 2016 Dodge Durango. While parking the vehicle, the electronic rotary control failed to reverse the vehicle and, instead, it independently surged forward. The vehicle was taken to a local dealer (best Chrysler Dodge Jeep Ram, 520 colony pl, Plymouth, MA 02360), but was not diagnosed or repaired. On several occasions, the vehicle proceeded to roll away after the gear selector was placed into park. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.
While reversing to hook boat trailer up to vehicle, vehicle took off at a high rate of speed in revers. Hitting the brakes did not help. The vehicle slammed into the trailer with boat sitting on it and pushed into a tree before the vehicle would stop. Furthermore, this vehicle has been into the dealer's 5 times for headliner issues which included interior lights not working, rear ac vents not working, pinched wires in the wiring harness and airbag lights on.
This may be a scenario for the ongoing investigation of rollaway (NHTSA action number: PE16014) the vehicle in this scenario was stationary. I follow the normal procedure for parking my Durango by (1)applying parking brake, (2)moving the shifter to park, (3) turn ignition off, and then (4)exiting the vehicle. Today, I brought my vehicle to stop for parking, which triggered the stop-start system, turning the engine off. At this time, before shifting the transmission to park, I opened the door of the vehicle. This action of opening door made the stop-start system unavailable. After this when I lifted my foot from the brake pedal, and moved transmission to park (with park light lit), my thinking was that the vehicle would start its engine as it would be coming out of stop-start system. But, this did not happen as the driver door was open and the stop-start system was disabled. At this time, when I lifted my foot of the brake, the car advanced forward with no power. Even then the engine did not start. Then I turned the car off and turned it back on and all worked fine. While checking this scenario again, I turned the car off while the stop-start was deactivated. The vehicle did a powerless rolling. I started the vehicle again and all worked fine. It seems that the opening of the driver door before the vehicle exits the stop-start system initiated engine-off, causes the vehicle to enter a state where things are not predictable. My expectation was that the taking foot off the brake pedal or changing gear shifter, would make the engine come back to life. But that did not happen. I hope that there could be solution for this issue. I always apply parking brake since the time I have learned how to drive, and that surely must be helping me here.
A D V E R T I S E M E N T S
- Staten Island, NY, USA