~October 2017, I was parked in my driveway with my daughter in the rear seat; I was getting ready to exit my driveway when I realized my key fob was inside the house. I left the car to go get my key fob and left the door open; by the time I got to my back door, my daughter was screaming (she was in her car seat) and the car was moving backward down the driveway, scraping against the house, into the street and across the road to the neighbor's house up their driveway. I ran after the vehicle and right before it struck my neighbor's garage, was able to throw my foot into the brake from the side while I fell on the ground. I was bruised and my car was damaged, but most importantly my daughter was fine but scared. I went to the dealership to have them take a look at the door/mirror and complained about the issue (this is referenced in the "action plan" for the visit), and the gentleman at the mike smith beaumont dealership stated that my vehicle must have had a quirk, because there was already an update available on that which they would test. When I came back to get my vehicle, I asked about the update, and he stated that he was mistaken; that only pickup trucks were getting that update. I asked why, because there's no less safety risk in a Durango (in fact, probably more children). He did not have an answer but said he would get back to me. No one did, and I complained to Dodge online. Eventually in August 2018 I got an oddly phrased notice that did not use the word recall but stated that "repairs" needed to be made. I wrote to Dodge again and asked if they would assist with the original problems to my door/window but they would not. I am disappointed that Dodge did not include Durangos in this obviously existing technology and disappointed that it took a year to take any action (which does not help my repairs). I am very grateful we were not more badly injured.

- Beaumont, TX, USA