This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. I had just entered my 2015 Dodge Durango Citadel and shut the driver side door when the driver side headrest safety restraint burst open unexpectedly hitting the back of my head and thrusting it forward. Thus far, I have suffered muscle pain and soreness requiring an x-ray and some medications. 2. I had not yet started the engine. The car was sitting still in the parking lot and it was not running when the incident occurred. It frightens me thinking how bad this could have turned out had I been driving down the interstate at 70 mph or if one of my grand daughters had been sitting in that seat. 3. Post incident my husband drove the vehicle to the dealership where it was purchased, they removed the headrest and informed him Dodge had issued an extended warranty on the headrest so there would be no charge (the headrest is still at the dealership). They had to order a new headrest however, they sent him home driving the Dodge Durango with a disabled airbag system (UNSAFE). This has been a known issue with Chrysler-Jeep-DODGE since 2010 and there has been no recall. 4.The vehicle has not been inspected by anyone. I have notified my insurance company and Dodge Customer Service. There were NO warning lamps, messages or other symptoms of the problem prior to the incident. 5. I have a call in to the dealership requesting a loaner vehicle to drive as mine is unsafe with a disabled airbag system.
Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.
Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.
The contact owns a 2015 Dodge Durango. The contacts stated while driving at 40 MPH, the front driver-??s side headrest was deployed inadvertently. There was no warning light illuminated. The contact sustained pain in the neck and a headache. The contact did not seek medical assistance. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,340.
- Louisville, KY, USA
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The contact owns a 2015 Dodge Durango. The contact stated while the driver was driving at 35 MPH with the contact seated in the front passenger-??s side seat, the front passenger-??s side headrest was inadvertently deployed. There were no warning lights illuminated. The contact sustained a headache but did not seek medical assistance. The dealer was notified of the failure and advised the contact that the vehicle would be repaired at her own expense because the vehicle was out of warranty. The manufacturer was notified of the failure via email. The vehicle was not diagnosed or repaired. The failure mileage was approximately 109,000.
2015 Doge Durango, front passenger seat headrest malfunction "Active Head Restraint" and deployed while not in an accident. Headrest is available for inspection if requested. This occurred while the vehicle was being operated and caused a violent distraction. This could cause an accident as a result which would affect all in the vehicle. Additionally a direct impact/blow to the head from this defective headrest could lead to a head injury and/or cause an accident to occur. This has been reproduced in the same way by numerous consumers and third parties. Currently the defective headrest in question has not been inspected but communication with the manufacturer in progress. In regards to warning signs prior to the malfunction. There were no visible and/or audible signs this was about to occur. The headrest has received normal use which is very minimum. Research about this issue has shown this issue is documented and is present in multiple versions of the 2015 Dodge Durango but is not limited to just that year. Please investigate this issue as this is literally an accident waiting to happen.
As the driver, I reached into the back seat to hand my son something and both front seat head rests deployed! There was not accident or anything that should have caused this. This could have hurt me if my head was rested on the head rest at the time and now I have two head rests that are deployed and can-??t fix them! I shouldn-??t have to pay for something that shouldn-??t have happened without an accident occurring.
The air bag light goes on/off. Dealer says it is a faulty wiring or connection and have to take out the passenger seat. They told me that the air bag system is off when it detects some fault. They are charging me $400 to try to fix the problem. I have no choice but to fix. Rear shocks are leaking, why I do not know.
On April 26, 2020 the active head restraint (ahr) on the passenger side of my vehicle unexpectedly deployed while in operation at normal conditions/speed limits (30-35 mph) on a residential street. No accidents or injuries were incurred, however the head rest has been fully detached and is now hanging open, revealing all exposed materials inside. Per thedodgedealership and mopar (extended warranty services), repair was not covered and there would be out-of-pocket charges for parts and service up to $900. Upon further research, this costly safety issue is being experienced by otherdodgevehicle owners some of whom have gotten the fca to cover associated costs; and there is also a class action lawsuit in fl as of Feb. 2020. Hopefully this dangerous defect and an unreasonable safety risk is granted a recall to remedy the situation soon before someone is seriously hurt. Thank you for all that you do and your support in the matter.
Went out to vehicle in the morning to go to work, noticed passenger headrest airbag was deployed. Vehicle was not used during the evening, parked after coming home from work.
Driver side headrest deployed while driving vehicle on the highway. Headrest fastener was damaged in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there are numerous complaints about the same issue online. I took it to the dealer to see if there was a recall and they said it would be $700 to replace. The invoice says they " inspected the headrest. Can not be reset. Tabs in back are broken. Will require new headrest." When we looked at what held the headrest together, we saw two tiny plastic pieces holding it together that broke. We were just driving along and it deployed.
A D V E R T I S E M E N T S
- Richmond, IN, USA