This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear 'race track' tail lights fail to light or are dim in lower sections of the assembly installed on the rear tailgate. Water enters the assembly over time and collects in the lower sections of the assembly causing the installed LED's and circuitry in those sections to fail. This repair is not covered by the extended warranty and would cost drivers approx 800 to install a replacement which would also leak.
Rear gasket on tail light assembly is faulty and causes water to leak in to rear running light and the light fails and doesn't work anymore. I'm requesting an investigation or recall on the rear assembly to have them fixed or replaced for safety and uniformity. The OEM part number is 68453659AA
The racetrack style light on the back of my vehicle has water buildup on the inside. It has started to burn out the light. The unit is still partially functional so it's not available for inspection. The left license plate light on my vehicle doesn't function due to the corrosion inside the connector as well. This is a safety risk due to other driver not being able to see my Vehicle clearly during night or other conditions. There were no warning indicators on the dash about this issue. The Vehicle has not been inspected by anyone other than myself.
The rear back light in my dodge Durango went out on it own and I've seen multiple Durango with the same issue. I-??ve attached example. Ive seen multiple cars with this same issue so there has be manufacturers issue
The racetrack light bar located on the trunk door is dimming due to water intrusion from the poor/lack of sealing on the light. This lack of sealing keeps making water go in to the light, thus reducing the car's visibility at night. A lot of Durangos have this problem and there is no fix from the dealer, other than buying a new $1,300 light. The only thing we can do is to actually drain the water once a week by removing screws in the light bar, but at last, this only prolongs the inevitable. Some folks have resorted to removing the light from the tailgate and applying plastic friendly silicone to prevent water intrusion. Still, water enters the light bar. It's a shame.
- Lutz, FL, USA
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The headrest on the passenger seat just popped open while we were driving. The rear view camera often doesn't respond immediately when we put the car in reverse or just stays black for awhile. Navigation is slow sometimes. It seems to be the the system keeps on resetting because my radio stations are erased when I turn on the car. The reprogram and it continues to do that. When we are driving there is a sound coming from the dashboard. Like a rattleling sound. We still haven't figured out what it is. There are times when we are driving and it seems like a gear is shifted when we did not step on the gas.
The center light on the truck has to be replaced many times due to the light going out due to water intrusion. This is a causes the light to go out and be a safety hazard
Cracks in the side trim of race track (tail) light are present at bolts that attach light housing to vehicle. This has allowed moisture into the area of the led tail lights. Tail lights are no longer working correctly.
Liftgate tail light leaking and holding water causing light failure and electrical shorts. Which cause visibility for other drivers to not see your back end at night.
The center track light (brake light) is defective; it collects water from the rain or melted snow and has shorted out parts of the light. The shorted area does not light up when braking. With parts of the track light blacked out by the short, it is not as effective in letting drivers behind me know when I am braking. Initially, the shorted light was a small corner of the light, which is not several inches. With the blackened area of the light growing as I an unable to stop the water from seeping in, it creates a safety concern for a vehicle of this size, especially when driving in a the highway. A Dodge dealer/mechanic shop in DeKalb, IL recognized the problem and said it was very common, but was not covered under the warranty. There were no warnings prior to the failure.
The lift gate light housing assembly develops cracks due to design flaw, allowing housing assembly to fill with water and cause lights to malfunction. The housing assembly is available for inspection upon request. The rear lights of the vehicle are not functioning as intended and can cause rear end vehicle collision, which car cause injury or worst to the passengers. The problem has been verified by my local Dodge dealership and Chrysler has been made aware of the issue as well. They have replaced the housing assembly 2 times for me in the past but Chrysler has not actually done anything to my knowledge about the design flaw and root cause of the light housing cracking. I currently have water intruding into my now 3rd housing and this time both the dealership and Chrysler are saying they are not going to do anything about it and if I want the cracked housing replaced then I need to pay for parts and labor myself, but what is the point of doing that if its a design flaw and its only a matter of time before the new housing cracks again. I am not the only Dodge Durango owner with this issue, these are many other people reporting this issue on Dodge Durango Forums. The vehicle has been inspected by my local Dodge dealership but not by any other entity. I don't have the maintenance records for the first time this happened, but my local Dodge dealership does. I think the first time the problem was reported was October 2019, and has now happened 2 more times.
I have suffered a known issue with the exterior lighting on these vehicles. Water has gotten into the tail light housing and caused the light to go out-??a $1300 part. Water intrusion has been long documented in these model year Durangos, with no recall ever issued.
The contact owns a 2015 Dodge Durango. The contact stated upon inspection it was discovered that the brake light strip was dim on the rear passenger-??s side of the vehicle. The contact indicated that water had accumulated inside the taillight assembly housing. The vehicle was taken to the local dealer who diagnosed that the rear taillight assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
The taillights on my vehicle have developed a leak for water to enter the housing, and cause them to burn out. This is common amongst all early model years 2014 and even up to the current model year. This is a manufacturer defect and poses a serious safety concern. Drivers behind me may not be able to see my brake lights if they are burned out. The housing is for led lights and is VERY expensive, it should have been sealed better for the life of the vehicle. Again, this is a very serious problem and deserves to be investigated properly. Thank you for your time and I look forward to your action on this safety item. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2015 Dodge Durango. The contact stated that the rear exterior taillights failed to operate as designed. There was no warning light illuminated. Upon investigation, the contact discovered corrosion on both taillight assemblies and on the rear license plate lights. The contact discovered that the failure was caused by excessive moisture build-up in the rear taillight assemblies. The contact initially called the local dealer and was informed that there were no recalls on the Vin. The contact was then referred to the manufacturer for assistance. The manufacturer was notified of the failure and confirmed that the Vin was not under recall. The contact was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 125,000.
Dodge "racetrack lighting" has cracks at upper left and upper right corners. Causing water to enter housing and short out a section of lights. Thankfully it has not caught fire. I see the same section of lights out on other Dodge Durangos. The dealership told me the "crack" was caused by me and there is nothing they can do about it and the cost would come out of my pocket. When inspected the cracks are uniform in shape and size.
Water gets in the back track light which is a known issue with the Dodge track lights. My track light completely shorted out including my license plate lights. Dodge knows of this design flaw and should have to cover the cost of the replacement which is $1000 plus labor. Totally ridiculous and a obvious safety hazard
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- Oregon, IL, USA