I purchased a New 2015 Dodge Dart from Landmark Dealers in Morrow, Ga(Atlanta) Jan. 18th, 2015. Received E-mailed notification from Landmark Service dept Feb. 16th informing me that the first service check was coming up soon and to call for appointment. I contacted Landmark, Morrow, Ga to see if I could have it serviced at the Local Dodge Dealership in Columbus Ga and the answer was Yes...any Chrysler, RAM, Fiat, Dodge Dealership will be fine.

I took the vehicle in for service on March 6, 2015 approx. around noon and picked it up when it was ready that afternoon between 4 & 5pm. My partner (who is also financed on the lease of the car) drove the vehicle to Missouri in tow with three other family members to help pack and relocate ailing grandmother to another state (Texas). The vehicle stalled on N.Belt Hwy in St. Joseph Missouri. The oil light lit up and instantly the car stalled in mid-operation.

Once she driver drifted as far as she could off the road, the car began to smoke. She as well as the other passengers began to grab the luggage in fear that the vehicle was going to catch on fire due to the horrific smell. The local fire dept and Police arrived at the scene. I received the frantic call from her and I called Roadside assistance and requested for them to contact her for the location to surrender help. Roadside assistance towed the vehicle to the nearest dealership (Car City Chrysler in St. Joseph Missouri).

After a 3 to 4 hour wait for the mechanic to diagnose the problem, the Mechanic specifically explained that when he removed the Drain Mast from underneath the Dodge Dart, the oil plug was detached. The oil plug was sitting right on top and that the person who did the oil change improperly re-installed the oil plug and in all, the oil plug worked itself out completely by it being loose. After I was told the BAD news, I immediately went to the Dodge dealership in Columbus Ga to discuss this issue with them and to see if they could assist in anyway to help my partner and family get back to Columbus Ga since they were stranded with NO transportation AND in an unfamiliar state over 855 miles away!

Dodge Dealership offered no assistance and instead is trying to deny their workmanship error. My partner surrendered the cash on hand she had for purchases of two airline tickets for two of the family member passengers because they had to be at work the very next morning. I had to wire funds to my partner in order for her and the sister to rent a vehicle back to Columbus Ga the next day.

Carl Gregory Dodge filed a claim on their insurance and I was told from today 3/31/15, there will be another 48 to 72 hrs to wait on an adjustor to visit the dealership in Missouri. In the meantime, I have no transportation and certainly is not prepared to come out of pocket again to spill out money for another rental!! Dodge is questioning the timing of the oil plug falling out. I'm pretty sure the vibration of the long trip help the loose plug detach fully. It would have happened here in Columbus Ga eventually but the car was not driven a long period of time on any one trip. I work 10 to 15 minutes...by the time the engine starts to get hot, I'm shutting it down in the parking lot at my job or at the house after I get off. Running errors here in there on an off day was the same way.

Whatever the verdict is with the insurance company, I will never deal with Dodge Dealership again! The value of the car is very much diminished and it is no use for me anymore besides, why would I want to continue dealing with Dodge if there is no trust in their workmanship or support in a situation like this!!!!! I would rather be compensated for my brand new 2015 Dodge Dart so that I can go to another dealership.....NOT DODGE!!!!!......STAY AWAY!!!!!!.....and purchase me another vehicle that I can count on!!