This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Once I reached my destination I proceeded to back into my designated parking spot, my vehicle engine remained running, but the car would not move. I put the gear into drive, it would not move, I put it into to park, then back to reverse and it still would not go back or forward. I turn the engine off and on several times before shifting it back into gear, still none of these things prevailed. After about 10 mins of the above actions, I was able to reverse the car into position. I have not tried to move it since.
The gps system on my vehicle provides inaccurate information that may cause accidents easily. I have been having issues with my radio/computer unit it will state im in different location or in the middle of nowhere it will direct me to turn in places there is no road. This is a serious issue as I use my navigation a lot now I have to use my phone as im scarred to use this unit. Sometimes it will just not turn on when I start the vehicle. The screen will sometimes pp up a message that states my vehicle phone needs assistance contact dealer but we all know the dealers suck as I have went in 3 times now just to talk to someone to find out what the issue is and they just tell me its different issues and get the run around for it to not be fixed. Not sure on exact time but around June started noticing the issue.
First issue is sometimes when driving the car appears to be accelerating and the speed mph gauge will go up but the car is actually not going past a certain speed and is stuck in second gear. Second sometimes while driving the car feels like the brakes are being applied on their own third if the passenger door is opened and closed while the vehicle is running the prompt 'the fob has left the vehicle' appears when you start driving. Battery in the fob has been replaced multiple times fourth the ac and heater do not work just circulates air. Never ever worked!!! thought I was maybe using the wrong controls but I've read that manual a million times and it's not human error
The rear sensor beeps non stop even though there is nothing behind it. I took it to the dealer and they said that they couldn't diagnose it even though I sent them a video to show them what I had been dealing with. I have also been dealing with the key fob, every time I go to lock my car it beeps once to lock and after the first beep it beeps 3 times and then unlocks my car. When the car is on and I go to open the driver side door, even with the key in the car, the car beeps and tells me the key fob is not in the vehicle. The race track light was beginning to fog up and with time we started to notice that it was filling up with moisture. It filled up to about and 1" and we managed to release the water but part of the race track light is burned out now. I still have the warranty but the dealer said that those lights are not covered and the pricing would range from $1000-$1200 to fix.
Drivers side head restraint functioned /deployed for no reason, causing a blow to the back of the head, hurting and disorienting the driver while the vehicle was in motion,
- Orefield, PA, USA
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The touch screen works part of the time and other times not. Also air works sometimes and not other times, sometimes half the car is cold while at the same temp the other half of the car is hot air from the vent. Also the seat set up does not keep settings.
While on a road trip in cold weather, my car's main control center screen blacked out. It had the phrase "please insert updated usb". I googled this issue. Many people said they had a usb stick to put in and it worked. I bought my car new and it did not come with a stick. I took the car to the dealership to get an update. They said it would be $45. Instead they are telling me it didn't work and I need a whole new radio at $335 plus install. So because of a radio update my day trip was ruined, because my heat and air was not working! after googling this issue it seems to be a huge problem with Dodge/Jeep. Why are they not taking care of this issue without the expense going onto the customer?!!!
While started and parked and sitting in driver seat, tried to put down middle row headrests via the computer dashboard. It did not work, and then driver side headrest popped out. Shop claims it's cosmetic and not electrical. Headrest latch is broken and needs to be replaces $802 parts and labor. I believe it's 1) electrical & 2)(second place on complaint) poor headrest construction. Approx date of incident listed.
Vehicle was shifted into park, but running, in my driveway. Got out to let passengers out. Turned around to get back in and car started driving itself forward, almost hitting my child. Managed to jump in and stop it after it hit my husband's car with the open driver door. The shifter knob has moved itself into the drive position and actually shifted gears without the brake being pressed.
After starting the vehicle in my garage, I needed to go back into the house to get something. I shifted the car to park to exit the vehicle, the vehicle was still running. When I exited the vehicle the car proceeded to roll backwards out of the garage. The garage is on level ground. I attempted to get back into the car to press the brake. I was unsuccessful, and was dragged out of the garage. After being dragged through the garage I ended up partially under the car, I let go of the car and rolled away not to be ran over by the still moving car. I then got up and ran after the car that was going down my decline driveway. When I got into the moving car I applied the brake and shifted the car from "drive" to "park". there was significant damage done to the drivers side of the car. The garage door/frame was damaged as well. I had injuries that required an ambulance.
This actually happened about 4 months ago. I was at the post office dropping off mail outside in the mailbox in my car. I dropped a piece of mail on the ground. I put my car in park and got out of my car. My car began to roll forward, I was able to get in and place my foot on the brake. My door hit the mailbox. Later I went to the dealer to get a quote to fix my door and told them what happened. They said I must have never put it in park. They wanted $1000 to fix a little scratch and dent on the door. I decide not to fix it. Today I noticed the possible recall, thought I should mention this. I'm not looking for a response. Than you for your time.
Rollaway accident. In 2015 I had an accident where my vehicle rolled out of my driveway. I was not in the vehicle. The vehicle was in park and emergency brake was placed on. I contacted fodge about the issue and they said that althiugh the parking brake lighy may have been on that if the brake was not depressed.completely to the ground the brake was not engaged.
Electronic shifter/ placed in park while engine was on / was in the driveway of our home and shifted into drive automatically moved forward and caused damage to vehicle and garage. ( was reported to the insurance company/ adjuster has completed the damage to both vehicle and home).
Our Durango will just completely go haywire (display screen, lights - interior, dash, and exterior lights, the 3rd row head rests will automatically go down, doors lock/unlock) and shut down while in motion. All power goes out and the vehicle becomes impossible to regain control.
On Wednesday, January 27, 2016 I backed our newly purchased used 2014 Dodge Durango into our garage, turned it off and went into my house. The vehicle then started on its own so I went out and pressed the button to turn it off. When I returned inside my house, this occurred two more times (the vehicle started & I went out to the garage to turn it off). This is particularly troubling as the vehicle does not have remote start. I immediately contacted the dealer service representative and scheduled an appointment. I have been informed that while many software issues were updated and corrected, no definitive cause as to why the vehicle self started was found. Now I am afraid to park in my garage, because what if we failed hear this Durango self start & ended dead from carbon monoxide poisoning" have other similar complaints been reported and investigated? what is our recourse to fix this problem"
The gps system on my vehicle provides inaccurate information that may cause accidents easily. The first time I noticed this issue, I was using the vehicle gps and it asked me to turn right when I turned, the was no road so I nearly hit the curb. Even though I have never being to Texas before, my vehicle has resisted locations in Texas and other location that makes this issue outrageous. I have seen several report of this online with Dodge and Jeep but fca seems not to do anything about it as their analyst did not have any idea what I was talking about. The gps information provided on my vehicle is totally wrong and for that matter I have stopped using it. I called Dodge once and they tried to reset the gps which did not work and so they advice me to go to the dealer to have it checked but the closest dealer to me told me that they cannot look at it because the vehicle was not purchased from them. One other thing is that the issue affects the time on the vehicles making the time literally go back sometimes. Once, I observed the clock move back from 12:05pm to 11:49am. After reading several reviews online, it was realized that the issue was with the uconnect system meaning that the issue is affecting all or some vehicles from Fiat Chrysler of America. Please investigate this because this can easily cost someone their life for a gps to assume wrong location. This issues is an ongoing issue so I just placed a date in the when it happened field.
The car is making an annoying "whining noise/hum" when driving. As the speed increases so does the noise. I have had the 2014 Durango citadel (V6) 2 years and have approximately 16,000 miles on it. I started to notice the noise around 12,000 miles. The tires are inflated at the recommended tire pressure and have been recently rotated. This has had no effect on the level of noise. I spoke to another owner of the Dodge 2014 Durango citadel and he is having the same problem. He mentioned that on a recent service at the Dodge dealer they asked him if he was experiencing any noise in the drive train. I will be following up with my dealer tomorrow.
A D V E R T I S E M E N T S
- Cohoes, NY, USA