This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear "race track" style tail lights on the back tail gate fill with water and, as a consequence, the leds low on the passenger side, where the water pooled, are not working. This occurs during rainfall regardless of stationary or under motion. I do not know how long this has been going on. I noticed it in November 2017.
For 2 years we had issues with worn inner walls in front & steering shake. We brought it in with extended warranty along with video of noise from self diagnostic. Our concerns were dismissed by dealership & another automotive shop informed me that both front hubs were bad. Called dealership again & same dismissal. We changed both hubs at our own expense and problem fixed. Bushing was making horrendous noise and also dismissed by dealership. Changed that on our own expense and issue solved. Alternator was supposedly changed due to recall by dealership & after inspecting it, we have both agreed that the alternator hasn't been touched. Bolts show no signs of any type of torque and alternator is dusty and dirty as is the rest of the components in engine bay which also lead us to the conclusion. This vehicle was and I believe still is unsafe due to recall concerns and the local dealership absolutely refuses to acknowledge any wrong doing. I will be seeking further action against them and hope this doesn't continue to happen to others.
I submitted a previous report related to this issue. Today my car was parked on the street and totally started on its own. This car does not have a remote start. I was walking towards my car trying to turn off the panic horn which was sounding. I was approximately 15 to 20 feet away from the car when it started. This is the 4th time this car has started on its own. The car was under warranty the other three times this occurred, but the dealership checked it out and said they could not find a reason. I am really concerned this could occur while the car is parked in our garage and cause carbon monoxide poisoning (the first 3 times it started on its own the car was parked in the garage.)
While my vehicle was parked in my garage the passenger side head rest deployed without impact or warning. Failure milage was 46400. Had local Chrysler Dodge inspect failure and was told that head rest needed to be replaced at a cost of $709.49 in order to have the air bag light reset.10/
Alternator is not staying charged. Had to be jumped more than once because I will get somewhere and the car won't start. Mechanic tested and found the alternator is not fully charging. Getting very frustrated that I have a vehicle that is only 3 years old already having problems! if there is a recall why is my VIN number not included"??" its apparent that this has been a problem with the make, model and year of my vehicle!
- Oolitic, IN, USA
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There have been reported issues of the uconnect stereo screen going black, and being inoperable, resulting in the owner having to replace the stereo completely, if the dealership cannot correct it with a hard reset via their diagnostic machines. Informed by "royal" with the online Dodge customer service department, this isn't covered under warranties or outside of the warranties. Seems to have been an issue from 2012 to the present and the dealerships need to be responsible for covering the cost of this defect. I bought my vehicle in 2014, brand new, and this is the 3rd year having the truck. Stereos do not just go black, I've owned plenty (more luxury lined than Dodge). I've been driving with a black stereo screen since 7/26/2017 - unacceptable.
A/C will not work--relay that is built into the power module will not function--dealer says they will have to replace the whole expensive module. Can not get the part.
It started blacking out the swing I would have to restart the car for it to turn back on next thing you know my screen shut off for good I'm not able to control the air on my able to put music I have no control over anything because that screen is touch screen and it's not manual
Our Durango will just completely go haywire (display screen, lights - interior, dash, and exterior lights, the 3rd row head rests will automatically go down, doors lock/unlock) and shut down while in motion. All power goes out and the vehicle becomes impossible to regain control.
Wipers won't shut off, no turn signals, blind spot monitor not working, high beam headlights not working, windshield washers not working, all steering wheel buttons, levers not operating, traction control light on, check engine light on. Worried that steering wheel airbag is also inoperable. This happened after driving a fully functioning truck, parked it and shut it off. 10 minutes later started the truck and all of the items listed above occurred. The dealer, security Dodge of amityville, replaced a fuse but was told they cannot find a reason why the fuse failed. Truck worked fine on the ride home, parked it and turned it off. Ten minutes later started the truck and all the same items (see above) failed.
The contact owns a 2014 Dodge Durango. The contact received a recall notification for NHTSA campaign number: 14V634000 (electrical system) more than a year ago and the part was not available within a reasonable time frame to receive the repair from the dealer. The manufacturer was also unable to provide an estimated time frame to supply the part to the dealer. The contact had not experienced a failure. Parts distribution disconnect. Updated 03/16/16 the alternator was replaced on 01/20/16.
While driving the alert chime indicated that the key fob was not in range. Then the vehicle shut off. The key fob was in the cup holder. The vehicle was in the drive position. I had to stop. Put vehicle in park, restart the vehicle and then put in drive and continue driving. This is the first time that has happened.
Anti-theft system activated upon exiting vehicle and key fob became desensed due to rf interference in area. Dash display indicated that "key fob not recognized". car has keyless start button and could not be started. All functions on key fob were not operational. Roadside towing assistance had to be requested.
The contact owns a 2014 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V363000 (electronic stability control) and 15V461000 (equipment); however, the parts needed for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
1) when turning on ventilation seats - driver and passenger seat blow hot air instead of cool air. Caused a mild burn for driver and passenger. In service - wiring defect. 2) taillights (led) stopped working when driving and braking. Only turn on when in park. In service. 3) sunroof stopped working twice. Had to turn car in for service 2 times. First time worked with a replaced part. Waited over 2 weeks for the part to arrive. Then 2 weeks later, it broke. In service - wiring defect.
I started my Dodge Durango with remote start to cool the car down before my family got in the vehicle. My wife, sister-in-law, and boys got in the vehicle as I walked towards the driver side. My wife reached over from the passenger side to start the vehicle and turn on all electrical components. Once the start button was pressed the vehicle disengaged from park and started moving in reverse reaching approximately 20mph until my wife jumped on to the driver seat and was able to hit the brakes. The shift was in the park position so all she could do was turn off the vehicle. Thankfully, there was no injury done to my family or pedestrians. My Durango did hit two parked vehicles that my insurance paid to repair. I called Chrysler to file a complaint that same day and they requested for the vehicle to be dropped off at a Dodge dealership for investigation. A month after the incident I receive a letter from Chrysler stating that no electrical problem was found and the vehicles operation meets Chrysler standards.
This is a complaint concerning the length of time it has taken so far to get the alternator recall (NHTSA 14V-634 repaired by our dealership, brewbaker motors in montgomery, al. We received the recall notice shortly after the 1st of the year. We were told for at least 2 months that the parts were on backorder. I called again in may and was told they would be getting both parts in in about 2 weeks. The parts manager did call me around the 1st week in June to set the appointment. We had 2 recalled parts, airbag and the alternator. We took the car in, left it overnight, picked it up the next day and only the airbag part had been replaced. When questioned they said the alternator part was not in (after the service manager said both parts were in), and they would call me when they were in. After not hearing from them I called on 07/23/2015 and was told the part was in but it would be the end of August before they could get to the repair of my car. I do not think this is a reasonable amount of time for a repair that could potentially shut down my vehicle while driving, or start an electrical fire under the hood. What do you think?
The contact owns a 2014 Dodge Durango. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part to repair the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The vehicle was in park in a parking space and running with my daughter, mother-in-law, and father-in-law sitting in the backseat. I reached in from the passenger side door of the vehicle and pressed the ignition to turn the vehicle off. The vehicle ignored my command, the dash began flashing, and the car engaged in drive and took off driving across the parking garage. I had to sprint around the vehicle and jump in to the drivers seat to engage the brake and turn the vehicle off before it collided with other vehicles in the garage.
The contact owns a 2014 Dodge Durango. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the parts needed were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Reno, NV, USA