This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2014 Dodge durange center racetrack lighting took on water and cause an electrical smell throughout my vehicle. I couldn't locate the trouble area until this light burned out. At 46,000 miles, I feel this is an unacceptable issue to be facing. I wasn't aware of this is until researching just last night. If it is a known issue, I would have watched the trouble area or been proactive to reduce the possibility of reaching this point where it doesn't work with an estimated $1,000 to fix.
I am writing to you regarding what I consider to be a safety issue with my 2014 Dodge Durango. I got into my car to go to work, started the car and as it was running I smelled electrical burning. I looked around the inside and outside of the car. I noticed the rear track lights had parts of the lights that weren't lit up. I looked closer and there was water in the lights. When I first viewed the vehicle, I liked the added safety feature of the back being lit. I am experiencing condensation and water collecting inside the lights, resulting in the lights failing. I know that many other Durango owners are experiencing this same issue and have similar concerns. Please see carpcomplaints.com. I am asking that Dodge recognize this manufacturing issue and design flaw, and have the tracking lighting fixed, at no cost to the vehicle owner. I had first contacted mopar/Dodge customer care. The response was that my vehicle was out of warranty and also past some undefined 'small window' when Dodge would assist with the cost of repair. Customer care reference #74976328. Apparently Dodge does not consider this to be a manufacturing defect. Again, I refer to the high number of complaints regarding this issue that are easily accessible on-line. And I have only mentioned one site. I would be interested to know how many such complaints Dodge has directly received. The customer care email indicates that if Dodge's 'on-going internal investigations' show this to in fact be a manufacturing defect, they will contact me. I have no reason to believe that general 'on-going internal investigations' will include an investigation into the rear external light issue. I am hopeful that this safety issue will be looked into. Thank you very much for your consideration
Rear "racetrack" center tail light burned/melted causing damage to rear hatch, light, plastic trim. Vehicle was in motion through town with two children (ages 5 & 2) when smoke was noticed in rear of vehicle, rear plastic was then pulled/broken off to check the rear when the burning/melting was noticed and water pooling around bottom of tail light.
Driver side headrest inadvertently deployed while operating vehicle. Headrest fastener damage in the process making the fastener unrepairable. Dealer states there is no current open recall on this issue even though there even though there are numerous complaints about the same issue online.
The rear racetrack lighting on my 2014 Durango takes on water when raining, causing rear deck lighting to fail. Dealer refuses to address issue and has no knowledge of issue. I am constantly draining water out of rear light racetrack.
- Tappan, NY, USA
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My lift gate lamp assembly is retaining water which is causing electrical shorts in my tail lights. This is safety hazard in the state of Hawaii which caused me to fail my safety inspection and I cannot register my car.
Rear taillight led bar went out after water entered the light bar through small openings and defective weather stripping. The lights on the Durango are not sealed good enough to prevent water from entering. The light and the rear camera stopped working for the same reason. This is a defect that originated during production and can cause an accident. The consumer should not be responsible for replacing these parts every couple months because of water damage
Racetrack tail lights burnt out from normal use because the part suffered a common manufacturing defect. This part is flawed and needs to be redesigned and issued a recall to all racetrack owners.
The tail light of the vehicle is not sealed and accumulates moisture causing it to short out. The tail light has been replaced 3 time previously by Dodge. It has now happened a fourth time and Dodge is not standing behind it. The most recent tail light is less than 2 years old.
The vehicle will not start once driven and turned off. When start is pressed after restarting the vehicle, the vehicle just turns over and don't start. I have taken the vehicle to auto nation Dodge several times and the service dept claims they replaced the tpim but the vehicle stills wont start at times and does it more often when restarted
On 8/24/19 the alternator failed while driving (in motion!!) and the car stopped in the middle of the road shortly after the battery light came on. The battery had just been replaced new that same day. We could not move the car or restart the vehicle to move it and just purchased used on the 21 August 2019, issue that you can not get the car into neutral to move the car. Or that there is no a secondary power source so that if the power fails you can still operate the gears and move the car out of the way. The care makes a clanking noise like if the gears were not moving and the car jolted forward and just stopped. Really" then couldn't move it thank god it didn't happen on the freeway. Saw that there is a recall on this Durango for the alternator suddenly failing that exactly what happen but there is no record of that being fixed or being an issue on this model why"
The infotainment system head unit failed causing gps navigation, HVAC/blower, compass, and climate temperature control to not function. I had to replace it with a new unit costing $806.25. The warranty was expired. It suddenly did not work one day when I turned the vehicle on in the morning.
Car alert low voltage came on and then car would not start. When jumping the car, the car would turn off when cables came off. Was told alternator is bad. I googled and found out their was a recall for alternators but not my 2014 model. I believe mine should have been included because the description fits my issue as well and the vehicle is the same year, make and model. Dealership would not honor recall when should the info. On line.
July 14, 2019 - while the Dodge Durango is in motion, the dash display suddenly went blank, various sensor lights turned on, transmission gear would not shift, and the wiper blades intermittently turned on. Similarly problem was experienced in May 2019, when the repair shop identified and replaced a faulty BCM (body control module). I took the vehicle to a local Dodge dealership about a month ( June 2019), for the same problem and the dealership identified the wiring harness to be faulty. After some diagnosis, the dealership reset the codes, asked me to drive the vehicle some more to see if the problem reoccurs. It has been a month since I took the vehicle to the dealership and the problem has reoccured several times. I feel this is a real safety issues especially when I have my kids in the car and the electrical issues arises while the vehicle is in motion. This problem is very concerning to me as the problem has occured one time while I was driving on the highway, and three time while driving on city streets. Please investigate this matter urgently as I consider this issue to be a serious vehicle problem or hazard. Any Durango owner and their family could potentially get seriously hurt.
The racetrack tail light will fill with water during a rain storm causing the rear running light to go out. This could pose a serious safety issue if the running lights go out at night. I started noticing this problem on or around 4/12019 and has progressively gotten worse. Doing research has lead me to several posts on the internet with others having this same issue. Here is just one of the many link talking about this problem. Https://www.dodgedurango.net/forums/Durango-discussions-2014/42937-poll-water-tail-light-2014-A-26.html
A D V E R T I S E M E N T S
- Schenectady, NY, USA