This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle. cuts off when running, check engine light came on. Had vehicle checked and replaced 02 sensors and filter. After replacing it ran worse than it did before replacing them.Check engine light will not go off.
We purchased our vehicle on 5/31/13. Less than three months later, the first set of rear shocks were ordered for replacement. We have now owned the vehicle just over 2 years and will be having the shocks replaced for the fourth time. Nobody at the dealership has ever explained why we have such issues, and when I called this most recent time, the service dept said "maybe we aren't using the right ones". we are reaching the end of our warranty period and don't want to begin having to replace parts, that have already been replaced an average of every 6 months, at our own expense. Several months ago, we got the recall notice about the fuel pump relay, and we have yet to get the work done because there are no parts available to do the work. We've experienced countless times of "sluggish" performance when driving at 30 or less mph, which we assume is related to this recall. Of course, we've already had the brake booster shield recall work performed, but we never dreamed there would be two recalls in less than 2 years, not to mention all the problems with the shocks. With all of these problems, we feel our safety, and that of other passengers, is at risk and have become more and more concerned as we put more miles on the car.
Vehicle has less the miles on it. Vehicle low tire pressure light came on. There was excessive vibration in the wheel and body which caused passengers and vehicle to shake. Dash board indicated that all 4 tires needed air. Took vehicle to have proper air pressure added to tires. Vibration remained. Made appointment at bosak Dodge in merillville Indiana. Service writer informed me I may have to pay for service if they didn't find anything. Got called next day that the TPMS light was back on and they added air but found no vibration. I informed service writer that the light was not on when I dropped it off. He informed me it was a common issue. Don't agree.
Since day one of owning the Durango I have had a bad vibration in the steering wheel, larry H miller Dodge in avondale told me I had bad tires so I replaced the tires (@450 miles) then they told me that I had bad wheels so I replaced them with new tires and wheels. I still have the vibration and my vehicle has been in the dealer over 7 times now. Today lhmd service manager explained to me that they took wheels off of a new Durango on the lot and the vibration was worse, they went on to tell me that "all Durango's have this vibration". the vibration can be felt in the steering wheel and could cause loss of control of vehicle if vibration gets worse (or if defective part that is causing vibration fails). I would like to know where I should go from here.
When stopping there is a clunk in front brakes or suspension. The clunk can be felt in the floor, steering column and brake pedal. Dealer replaced front pads and rotors, problem not fixed.
A D V E R T I S E M E N T S
- Greensboro, NC, USA