This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I believe that my vehicle falls under the Dodge R09 recall. As I accelerated on the gas, my car stalled out causing me to coast to the median. After about 30 minutes the car began to run without issue again. My vehicle acted exactly like the description from the recall for the fuel sensor. However, Dodge told me to pay out of pocket because it was not under the recall.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that while driving at undisclosed speeds, the vehicle stalled several times on separate occasions. The contact was able to restart the vehicle. The dealer was made aware of the failure but informed the contact that parts for the recall repair were not yet available and scheduled an upcoming appointment for January 2022. Prior to the failure, the vehicle had the external pump relay replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
The contact owns a 2013 Dodge Durango. The contact stated that while driving at 40 - 45 mph, the battery warning light was illuminated and other unknown warning lights would illuminate on and off. Additionally, the windshield wiper was inadvertently activated, the doors would not lock, and a burning odor was detected coming from under the hood of the vehicle. The vehicle then lost motive power. The vehicle was towed to an independent mechanic and diagnosed with alternator failure and the computer system's wires were burned out. The alternator needed to be replaced. The vehicle was not repaired and remained with the mechanic. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall and referred the contact to NHTSA. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 14V634000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 148,000.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical system) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Alexandria, VA, USA
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The contact owns a 2013 Dodge Durango. The contact stated that she was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated she was able to start the vehicle after the third attempt. The contact stated she had experienced the failure multiple times. The contact stated that while investigating the failure, she discovered that the VIN was associated with NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called Covert Chrysler Dodge Jeep Ram (8107 Research Blvd, Austin, TX 78758, (512) 730-3300), South Point Dodge Chrysler Jeep Ram (5210 S IH 35 Frontage Rd, Austin, TX 78745, (512) 774-6306) and Sames Bastrop Chrysler Dodge Jeep Ram (1586 State Hwy 71, Cedar Creek, TX 78612: (512) 772-2227) and it was confirmed that the part was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 173,000. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle loss motive power on several occasions and failed to immediately restart. Additionally, on occasions when the ignition key was moved the vehicle would suddenly shut-off or could be started. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 120,000.
The contact owns a 2013 Dodge Durango. The contact received a letter from the manufacturer to schedule a recall repair for NHTSA Campaign Number: 19V813000 (Electrical System) however, the contact was informed by the dealer that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving between 35 to 50 mph, the vehicle stalled with several unknown warning lights illuminated. The contact continued driving the vehicle. The vehicle was taken to the dealer and it was confirmed that the failure was linked to the recall. The manufacturer was made aware of the issue and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact stated while driving 54 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed however, the mechanic stated that nothing needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V813000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 92,000. The Vin was not available.
My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn-€™t been running for months now I-€™m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed
The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power without warning. The front driver and passenger side windows also failed to roll up and down unless the contact disconnected the window fuse then reconnect it in order to operate the windows. The vehicle was taken to the dealer and had two recalls repaired NHTSA Campaign Number: 19V813000 (Electrical System) and NHTSA Campaign Number: 17V572000 (Service Brakes, Hydraulic). However, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 117,000.
The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle shut off with several unknown warning lights illuminated on the instrument panel. The contact had the vehicle jump-started on several occasions to resume normal driving. The contact called the local dealer and was informed that a diagnostic test needed to be performed to determine the cause of the failure. He was also informed that NHTSA Campaign Number: 19V813000 (Electrical System) needed to be repaired before the diagnostic test was performed. The manufacturer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The vehicle was not repaired. The failure mileage was approximately 147,000.
The contact owned a 2013 Dodge Durango. The contact stated her husband was attempting to start the ignition but it was a "hard start". The driver started the following day while driving 25 mph when the vehicle and the steering wheel seized. The driver stated he lost control of the vehicle and it steered to the right and crashed into multiple parked vehicles. The driver stated no warning light was illuminated. The driver stated both front driver and passenger side airbags deployed. The driver stated he had minor injuries on his right side shoulder and elbow but did not seek medical attention. A police report was filed. The vehicle was not drivable. The vehicle was deemed total by the insurance company. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM). The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000. * (RECALL RELATED INCIDENT)
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Tempe Chrysler Jeep Dodge (7975 S autoplex loop, tempe, AZ 85284, (480) 598-2363) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and placed the contact on a waiting list. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that putnam Chrysler Jeep Dodge (3 California dr, burlingame, ca 94010, (650) 532-9410) had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was serviced under NHTSA campaign number: 19V813000 (electrical system) at gillman Chrysler Jeep Dodge Ram (10585 w. sam houston pkwy S, houston, tx 77099) however, the failure occurred. The contact stated that the vehicle stalled and required a jump start each time the failure occurred. The contact stated that his insurance company was no longer offering access to roadside service for the jump start since the service was used so frequently. The contact informed the dealer and the manufacturer of the failure, but no assistance was offered. The vehicle was not repaired. The failure mileage was approximately 150,000.
The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact restarted the vehicle and continued driving however, the failure recurred several times. The vehicle was taken to landers Chrysler Dodge Jeep Ram of norman (481 N interstate dr, norman, ok 73069) but was not diagnosed nor repaired. The contact mentioned that the vehicle was previously taken to the same dealer under NHTSA campaign number: 19V813000 (electrical system) however, the repair failed to remedy the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
A D V E R T I S E M E N T S
- Uniongrove/Yadkin County , NC, USA