CarComplaints.com Notes: When the 3rd-generation Durango was introduced in 2011 owners almost immediately started having a wide range of issues -- from water pump failure to stalling engines. Turns out the TIPM is to blame and those problems carried into the 2012 model year.
TIPM (Totally Integrated Power Modules) is responsible for controlling and distributing power to all the vehicle’s electrical functions. So when the TIPM starts acting up, so do all sorts of problems in the vehicle.
The problems have been so bad -- and replacement parts became so hard to find -- that a class-action lawsuit was filed against Chrysler focusing on the 2011-2012 Durango. The lawsuit accuses the automaker of ignorning the problem until it spiraled out of control.
2.7
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
55,088 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There has been numerous safety recalls on this year vehicle. We have taken it to our dealership numerous times only to be brushed off by saying the recall parts are not available yet. However while driving the car with all kids inside, the vehicle completely shuts off while traveling at approx. 35-45 miles per hour. Now this is a safety concern and the vehicle will not start.
Our Dodge Durango 2012 was purchased in January 2015 from rick keefer Dodge Chrysler Jeep Ram in yulee, Florida. Two weeks later the engine light lights up and the engine is sputtering. Returned the car to dealer whom repaired vehicle and said it was the oxygen sensor and replaced. Again the engine light came on and the engine ran rough. Returned the car to dealer whom repaired and said they replaced the converter. Soon again the engine light came on. Found fuel cap 'popped off' a few times, engine light goes out then on again. Returned to dealer whom replaced fuel cap. There was also an oil leak fixed. Again the engine light came on and off and the engine would run rough. Smoke would pour out the tailpipe, engine sputtering, drove back from mountains. Returned car to dealer. They replaced powertrain control module and oxygen sensor (again). And again, late June 2015, engine light comes on and engine sputtering. Dealer takes car. Dealer tells us they are going to 'go through it' and drive vehicle entire time. We receive rental car. Dealer calls after week and said vehicle is ready for pickup but they are awaiting a converter and are going to replace oxygen sensor also. Vehicle mileage logged; vehicle was never 'driven'. rental car time was used up. Returned car to dealer when part was in. Dealer replaced converter but not O2 sensor?? they said it didn't need it. Drove car about 10 miles and got out. A very strong smell of burning plastic is coming from car. Dealer not returning call. Will be returning to dealer Monday july20, 2015. Still driving with strong plastic burn smell. Lifted hood. Wiring harness above heater line and converter(manifold) is burning. Entire right side of engine is unbearable hot. Silver metal box in front of fuse panel is so hot it burns to the touch. Car reads normal temps" most problems on blog occur in hot summer months. Coincidence"
The contact owns a 2012 Dodge Durango. The contact stated that it took several attempts to start the vehicle. The vehicle would not start until after the fuel pump relay fuse was disconnected and reconnected. The failure recurred on several occasions. While driving approximately 10 mph, the vehicle stalled without warning. The vehicle was not taken to the dealer. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000.
I have had many instances when the vehicle would not start. It cranks over fine but will not fire. I have to shut the ignition off, and then it starts fine when I retry it. I received a recall notice ( R09 / NHTSA 14V-115 ) but the dealer tells me that the repair parts are not yet available. I am worried that I may experience a problem while I am on the highway.
The fuel relay was recalled on my car (NHTSA # 15V-115); I was trying to drive and the car would not function. I took it to a Dodge mechanic who stated that the problem was the internal fuel relay pump that failed. This is part of the tipm. The part that failed was part of the recall. Prestige Dodge stated that they would not fix the part, as the specific recalled part (part of the tipm) failed but there is no replacement. I called Dodge customer care (case number 27223921) and was informed that I could either pay for full repair (as they would not cover the tipm replacement) or "drive with a faulty part"--those last were the Dodge rep "katelyn's" exact words. I would not need the new tipm unless the fuel pump (which was recalled) failed--I was willing to take only the internal fuel pump, but Dodge refuses to provide this part. At this point, Dodge and prestige Dodge is requesting that I pay out of pocket for a part failure caused, and acknowledged, but Dodge. I am requesting assistance to make Dodge uphold their part of the NHTSA recall and fix my car. There is a fix (replace the tipm), but they feel they shouldn't pay for it. The part has already failed, and they need to resolve the issue.
- Las Vegas, NV, USA
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The contact owns a 2012 Dodge Durango. The contact stated that the vehicle would not start because it was not receiving fuel from the relay. The vehicle was taken to a Dodge dealer where it was confirmed that the VIN was included in a recall; however, the part was unavailable. The contact received notification of NHTSA campaign number: 15V115000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.
Several times while driving, the electronic throttle light comes on along with the check engine light and immediately begins to jerk while on the freeway/surface streets. It nearly caused an accident once due to the drastic reduction in power and speed. Service people found nothing wrong and were no help. It has repeated this several times with my kids in the car. When it first happened, we were on a road trip 2200 miles away from home...limited options. Each time we had to stop and rest by turning off engine, waiting/or restarting in neutral. Truly a danger/safety issue and major inconvenience.
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V635000 (engine and engine cooling, fuel system, diesel) and 14V115000 (equipment, tires); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
For the past week our vehicle has been having trouble turning on some times the engine is going but the vehicle is not on. Today my husband was driving down the freeway going 65-70 mph when the engine turned completely off with no warning he was on the fast lane so he had to safely go to the right lane to a safe place before the vehicle lost anymore speed and cause an major accident. He tried turning it on and did with trouble and was able to move it out of the freeway. I called the dealership and they are stating it will take 1- 12 months to get the part for the recall for a permanent fix or we would have to pay for a temp. Fix. What can we do?
R09/NHTSA 14V-115 parts not available until Sept - notice states that fuel pump could fail and car will stall. I drive kids around all day and do not need the added stress of wondering if my car is going to fail in the middle of traffic. Its ridiculous to expect people to wait 6 months to get a vehicle fixed. This is the third recall on the vehicle for parts failing - in my opinion that speaks volumes toward the quality of vehicle Dodge provides, not to mention the poor service of not getting the right parts out to fix a potentially dangerous problem. Seriously....why send out notices if there are no plans to fix an issue for 6 months. I'll never buy another Dodge, this is my first and last - I've owned Chevrolet all my life and never had this many problems.
Driving normally for about an hour. Made 10 minute stop. Came out and car would not fire. Cranked for 20 seconds twice and nothing. Waited 5 minutes and it started. Went to pull out into traffic and it stalled. Cranked again, nothing. Then started. It happened again 2 days later. Took to dealer and they said it was a faulty tipm and not covered by warranty.
When try to start car. The starter hung up and wouldn't start. Starter kept turning over but would not start. Like vehicle was not getting any fuel to engine. Has done this 7 times since Dec 2014.
Vehicle fails to start properly. Upon starting, vehicle gets stuck in turnover mode. Vehicle starts and shuts off within seconds. Vehicle is difficult to start. Vehicle is not included in recent recall of fuel pump relay.
I initially brought my vehicle to be serviced on 11/4/14 for failure to start & stalling while in park or reverse. I talked with an attendant who said they had no idea what the problem was & it would be $300+ to investigate, I opted for a lower cost option, a replacement start button ($20). I suspect now, since they were busy & I was inquiring about other recall fixes (cost to them) this was a way to get me out of the shop quickly. Skip forward a few weeks, the problem persisted. From 12/2/14-1/9/14, I left multiple messages for service to schedule an appt. My messages were never returned. The problem got progressively worse, & by christmas the car failed to start all together. To continue with our family plans for vacation, we had to rent a car ($480); there were also a few days just after the new year where a rental was required so we could function ($280). I finally resorted to simply having the car towed ($100) to the dealership for repairs on 1/10/14 in hopes I could finally get a return call. It still took 2 more days (1/12/15) before someone responded. This time, I was quoted a price of only $114 to determine the problem. I spoke to the service lead on 1/14/15 who gave a diagnosis of tipm and starter replacement, plus 3 hrs labor cost (approx $1550). I mentioned the recall on the tipm, but was informed that my vehicle produced in Nov 2011 fell just outside the Jul 2011 window. I pointed out it was clearly the same issue, but was advised my best route was to deal with corporate. I contacted the corporate office on 1/15/15 with no success at getting Chrysler to do the right thing for their longtime, repeat customer (this is my 5th and last Chrysler). After 2+ grueling mths & nearly $2500 later, I finally have a car that starts on the first attempt...hopefully (no guarantees, right). I have yet to hear back from a supervisor at corporate.
Most times when I go to start the truck it will not start. If it does start it dies immediately. When I try to start it again, the starter seems to get stuck, so I turn the key off and have to try it again. Eventually it will start and run normal. Just this morning, I went to move the vehicle, and it had no power. Once I hooked up the jumper cables I could hear a humming noise, which I assume would be the fuel pump, as I have read many complaints online about it not turning off due to the tipm. After I started it and let it run for a while I shut it off and could still here the fuel pump. I should not have to pull the fuse so that my battery will not die due to a defective part. I just got this truck a little over 2 months ago and have had the starting problem since I've got it. Now I got this fuel pump issue. I should not have to pay for something that Chrysler is aware of and, at this point, has chose not to do anything about.
At about 54K/56K miles the airbag and check engine light began to go on and off. When I got it checked they did not report anything outside of air is system but that was covered in the diagnostic. Then the car would make sudden jumps for no reason, airbag and engine and brakelights repeadedly came on and off. While attending my nephew funeral I got it checked since I would be on the road for no less than 4 hrs. I later found out there was a break recall once I got that fixed (16 Dec) the dash was flashing everything airbags, brakes, engine. Once I parked the car the nest day it would not come on. A jump did not work. Had it towed and told it was the fuel pump system for a car just a little over two years old and that Chrysler was only paying for 2011 Durangos for this issue. So I am paying in less than a week over $800 for an item clearly thats an issue and was told I should have gotten an extended warranty to avoid not paying factory defected equipment. Dissappointed as I always buy american but chyrsler just lost a customer and gained negative advertisement.
Drove the vehicle into the dealer for an oil change and was told the external fuel pump relay harness needed to be replaced. When asked what would happen if it wasn't replaced they told me the car would not start. I find this very odd that I was able to drive the vehicle in. Then doing an investigation found that this same module was a recalled item in the 2011 version of my vehicle. Would like to find out if this recall needs to be expanded to include the 2012 year model Durango.
Dodge has issued a recall on the tipm system for the 2011 Dodge Durango's. although I am having the same issues they are stating that my car is not under the recall as it is only for 2011 Durango's. my SUV is having the same exact problem but Dodge is refusing to fix it and will not provide any assistance.
In my 2012 Dodge Durango it was determined that there is a problem with the total integrated power module which is affecting the way the engine starts and gets fuel to the fuel pump. The repair cost is $1213.71. It is my understanding that there are hundreds of documented cases regarding this issue in the Chrysler line and nothing has been done to correct the problem. It is unfortunate that Chrysler is awaiting a tragedy to take place before they do what is right for the customer and fix the problem that has been reported. I understand that a class-action lawsuit has been filed to address this issue. I just want to go on record in the event that something detrimental happens to me or my family because of this recognized and publicly documented part failure.
A D V E R T I S E M E N T S
- Sacramento, CA, USA