CarComplaints.com Notes: When the 3rd-generation Durango was introduced in 2011 owners almost immediately started having a wide range of issues -- from water pump failure to stalling engines. Turns out the TIPM is to blame and those problems carried into the 2012 model year.
TIPM (Totally Integrated Power Modules) is responsible for controlling and distributing power to all the vehicle’s electrical functions. So when the TIPM starts acting up, so do all sorts of problems in the vehicle.
The problems have been so bad -- and replacement parts became so hard to find -- that a class-action lawsuit was filed against Chrysler focusing on the 2011-2012 Durango. The lawsuit accuses the automaker of ignorning the problem until it spiraled out of control.
The salesman clearly and enthusiastically stated that the vehicle was compatible with all iPhone's. We tried to set up the hands free connections with our iPhone and it wouldn't connect. We took the vehicle into the dealer and they stated it needed a memory chip flash. They completed the flash and it didn't correct the problem.
The dealer then stated it requires a Microsoft update, once completed it didn't work. The dealer then stated they would have to replace the Bluetooth antennae on the rear of the radio. They completed this work after 4 hours; however it didn't connect. The dealer stated that the entire entertainment system would need replacing but it wasn't covered under warranty cause technically everything works except the Bluetooth and that didn't warrant a new $1000 component. We were told we would have to pay if we wanted it fixed.
A D V E R T I S E M E N T S
The salesman clearly and enthusiastically stated that the vehicle was compatible with all iPhone's. We tried to set up the hands free connections with our iPhone and it wouldn't connect. We took the vehicle into the dealer and they stated it needed a memory chip flash. They completed the flash and it didn't correct the problem.
The dealer then stated it requires a Microsoft update, once completed it didn't work. The dealer then stated they would have to replace the Bluetooth antennae on the rear of the radio. They completed this work after 4 hours; however it didn't connect. The dealer stated that the entire entertainment system would need replacing but it wasn't covered under warranty cause technically everything works except the Bluetooth and that didn't warrant a new $1000 component. We were told we would have to pay if we wanted it fixed.
Complaint 3 of 10.
- usn838, Cherry Hill, NJ, US