CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
2.7
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,696 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Dec 19 2008 as I was driving home during a severe thunderstorm when my driver side wind shield wiper suddenly stopped working and got tangled up with the passenger side wiper that continued to work normally. This happened minutes before I was about to enter the freeway so luckily I was in a place where I could safely pull over. I tried to wait out the storm but it was getting really bad so I had to drive at 20-30 mph with my hazard lights on. I first thought that the bolt holding the wiper arm was stripped but after taking it to the dealer to get inspected, to my surprise I was told that it was the linkage for the wiper system. The linkage just broke out of nowhere. Our vehicle is only 3 1/2 years old and I have never heard of such a thing happening on new or old vehicles of any make. The repair technician told me that the linkage broke because of the way the part was made. The amount it cost to repair my vehicle came out to $607 for parts and labor and was barely able to get it replaced today. It also took 7-10 days to order and ship the part to the repair shop. I was informed that it was replaced with the same model part so this problem might happen again which is not comforting at all. I asked to take the broken part back to show proof or a description of the area that broke. So if needed I can send that in.
After getting my recall done reference # GO7 instrument cluster. I began having problems with my windshield wiper, it would not turn on II turn to your website and found NHTSA campaign id number: 06V067000. It seems this was the problem I am having! I call Chrysler and they told me that there is no such thing of this recall. I told them my problem but to no avail. They can't help me. They told me I should contact the dealership and get a diagnostic. But the dealership wants to charge me $65 per hour for diagnostics. I don't want to pay for something that there is a potential recall on it.
A D V E R T I S E M E N T S
- Manassas, VA, USA