CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
2.2
hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
72,200 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Dodge Durango. The contact stated that the vehicle failed to start-up. Additionally, the sun roof was leaking water into the electrical system and also water into the engine. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.
The contact owns a 2005 Dodge Durango. She noticed that the head and tail lights were turning on and off on their own and the inside of the vehicle had a mildew odor. The dealer confirmed that the odor was in a tube that was located on the sun roof. The dealer stated the water drained from the tube into the instrumental panel. The dealer stated that they would clean the tube but they would not clean the mildew. The manufacturer advised the contact to write a letter to the manufacturer. She stated that the manual does not advise the owner about the tube located on the sun roof; therefore, they should be responsible for the entire cost of repair. The vehicle was left at the dealer. The failure and the current mileage were 79,885. The drain tubes that were coming from the sunroof were clogged. Updated 01/12/10. Updated 03/18/10
The contact stated the sun roof was making a noise. He took the vehicle to the dealership and they replaced the sun roof. After replacement rain leaked in through the sunroof assembly and flooded the vehicle. The sun roof was replaced again and the noise returned. Additionally, the seat belt light came on while the seat belt was in use. The dealership disconnected the sensor, and ordered replacement parts for the entire seat belt assembly. The air bag light came on with no warning. The dealership ordered parts for repair of the air bag.
Contact states the sun roof leaked water into the fuse box and shorted out the electrical system. The dealer replaced the sunroof but it leaked again. The next time the dealer replaced the sunroof gasket. The manufacturer offered no free remedy. Updated 12/27/2005 - the instrument panel lights would flash and dim while driving and the air bag light was on.
- Boca Raton, FL, USA
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- Chattanoga, TN, USA