CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
21,681 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Premature right front ball joint failure. The joint fell apart when the car was moving between 15 and 30 mph. The failure caused substantial damage to the car when the car landed on the wheel after it came loose. The repair took over two months to complete and Chrysler rejected all warranty claims. Some old parts still exist.
The contact owns a 2005 Dodge Durango. While obtaining a sticker for her vehicle, the dealer stated that the lower ball joints were failing and the vehicle should not be driven. The dealer was unable to assist because the VIN was not included in the recall and the mileage exceeded the warranty. The recall number was unknown. The failure mileage was 55,000 and current mileage was 60,000.
I was driving approximately 10 mph and I felt a jolt. Then car leaned to the left slightly and then jerked sharply to the left about four to five feet into a cement pillar. I had to get out of the car through the passenger side because the driver's side door was pinned shut by the pillar. When I got out and walked around to the driver's side I saw my left front tire laying flat parallel with the ground, pinned partially under the vehicle. All of the components of the tire (the brakes, suspension, brake line, etc.) were still attached to the tire. Where the upper ball joint should have been there was a large crack in the metal, and the tie rod was snapped. There was damage to the front left side of the vehicle due to the impact with the pillar. I am currently in litigation with the manufacturer because they were saying it was my fault. I was driving a 2005 Dodge Durango with 2042 miles on it that was purchased on 11/30/04.
- Cleveland Heights, OH, USA
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- Peapack, NJ, USA