CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
6 / 2
Average Mileage:
93,903 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Dodge Durango. While driving 20 mph, the contact was unable to turn the steering wheel to the left. The failure only occurred during rainy conditions. The dealer has not inspected the vehicle. The current mileage is 45,611 and failure mileage was 25,000.
My firm represents several passengers and the personal representatives of the estates of two decedent who were killed when a 2005 Dodge Durango lost steering control on the Florida turnpike. The vehicle is a rental vehicle from dollar rental car. It may be a case where the bolts in the steering were missing, but is yet to be determined. Please call 1-800-801-9399 and ask for don hardeman. He has placed a "legal hold" on this vehicle and he is aware of the location of the vehicle. The vehicle number is 8136354. Please ask him for the location of the vehicle for inspection. NHTSA action number : PE05056.
The vehicle is making popping noise when turning. I traded my 2003 Caravan in for the Durango because it was making the same noise that my new Durango is making and the dealerships (2 different ones) could not find or fix the problem. Now the Durango is making the noise and the dealerships cant fix it. I called Chrysler and all they could suggested was to take it to a different dealership. If that's all they can do then I will file lemon law after the fourth trip to the dealership and will never buy another Dodge/Chrysler vehicle...
- Nederland, TX, USA
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- San Antonio, TX, USA