CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
15 / 1
Injuries / Deaths:
11 / 1
Average Mileage:
53,135 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated the vehicle was involved in a crash and the air bags failed to deploy. When making a left hand turn, the vehicle was struck by a train. The point of impact was on the driver's side door. The vehicle was pushed 10 meters by the train from the original point of impact. The vehicle was equipped with both front and side curtain airbags. The driver's seat and left rear passenger seat were pushed over 4 inches from their original positions. Although, the driver and passengers were wearing safety restraints, the contact sustained massive injuries. The contact received 13 skull fractures and broken ribs. The police filed a report at the scene. The insurance company has possession of the vehicle and deemed it totaled.
Engine stalls at freeway/highway speeds causing loss of control - numerous electrical failures - transmission - A/C blows both cold & hot air at same time - power switches getting hot to touch - repairing dealer has been unable to fix - each time it is worked on - problems multiply after they flash/reprogrammed PCM/computer
- Bell, FL, USA
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- Washington, IL, USA