CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
15 / 1
Injuries / Deaths:
11 / 1
Average Mileage:
53,135 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"takata recall" I took the Durango to orange coast Dodge in costa mesa to fix the recall. They inserted a diagnostic device that showed that the air bag system was off line. No warning light was showing on the dash. When starting the vehicle the airbag light and the restraint system indicators on the dash light up for a few seconds then go off. The dealer ran a diagnostics and found that the airbag system was not initialized and that the warning light does not come on because the vehicle computer cannot connect to the system. He said its as if the system is not installed. The service associate said that he's seen this before and doesn't know for sure how it happens - maybe a voltage spike or battery issue. They performed the recall, initialized the system, tested and say everything works. Cost me $155. How will I know for sure that my airbags are online if the indicators don't show me? I had a front end collision in the vehicle in 2015 and the airbags did not deploy - see attached photo. After the collision the transfer case motor was stuck in 4 wheel drive mode even though the switch is in AWD position. At no time have I seen any indicator on the dash that shows the air bags or restraint system not working.
Takata recall. The contact owns a 2005 Dodge Durango. The contact stated that the air bag warning indicator illuminated. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was not provided. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. While driving at various speeds, the air bag warning indicator illuminated. The vehicle was not diagnosed or repaired. The failure mileage was 150,000.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2005 Dodge Durango. The contact received a recall notice for NHTSA campaign number: 16V352000 (air bags). The contact stated that the parts needed for the recall remedy were still not available. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 16V352000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the air bag warning light illuminated. The approximate failure mileage was 24,000. The manufacturer was not made aware of the failure. VIN tool confirms remedy not yet available.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
IN A NUT SHELL, OVER 5 MONTHS AGO I RECEIVED THE NOTICE. 5 MONTHS AND MY DEALERSHIP ONLY HAS THE DRIVERSIDE BUT NOT THE PASSENGER SIDE. THIS IS THE 2ND TIME THEY ARE REPLACING THE BAGS. AFTER THE FIRST TIME WE NO LONGER HAVE A WORKING HORN. HOW MUCH LONGER WILL IT TAKE FOR DEALERSHIPS TO RECEIVE ALL THE PARTS OR AM I BEING [XXX] BY ABBY HARBOR DODGE IN MYRTLE BEACH SC......? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign numbers: 16V352000 (air bags) and 15V313000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The contact called two dealers for over a year, but they did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available.
Takata recall I almost got into a really bad accident yesterday with my family in the car ( my daughter was in the passenger seat). All I could think about was the airbag going off and killing my child due to metal fragments deploying from the airbag. We should not have to worry about these kind of things. We have enough to worry about in the road with crazy drivers as it is. It seems like the parts are never going to come in to fix our air bags. I want a car I can drive safely with my family until my airbag gets fixed. I think it is takatas duty to everyone to make them feel safe.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign numbers: 15V313000 (air bag) and 16V352000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available and parts distribution disconnect.
Car stalls at stop light. No reason. Car started shifting into all wheel drive by itself. I could hear it shifting as I opened driver door, and car was not on. Did not know what the noise was. Car sounded like it was grinding the gears when moved into drive. Towed to shop. Transmission guy could not figure out why it changed all by itself. Cargo lamp is one if I open rear hatch. It will only go off if I close the hatch twice. Now airbag light is on, since new battery was replaced.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Huntington Beach, CA, USA